- Cloud
- Compliance
- Enterprise
- Internet Protocol
- Intrusion Detection System
- Monitoring
- Network Operator
- on-premises
Show all 14 topics
Zoom appears across 7 articles to date.
Who is Zoom?
Zoom is a cloud-based unified communications and collaboration platform used for video conferencing, voice, messaging, and related workflows across enterprise, public sector, and education environments.
- Cloud-based video meetings and webinars for distributed teams and external events (collaboration).
- IP-based voice calling and cloud phone service integrated with meetings and messaging (unified communications).
- Team chat, presence, and collaboration features that interoperate with meetings and voice (collaboration).
- Virtual meeting rooms, conference room systems, and workspace solutions that connect physical rooms with online participants (meeting room systems).
- APIs, SDKs, and integrations for embedding communications features into applications and connecting with third-party enterprise tools (CPaaS/integration).
Show more
More About Zoom
Zoom provides a unified communications platform used by enterprises, small and midsize businesses, educational institutions, and public sector organizations to support remote and hybrid collaboration. Its core services are delivered as cloud-based software accessible from desktop clients, mobile apps, browsers, and dedicated room hardware, which allows organizations to standardize on a single communications stack for internal and external meetings, voice services, and team messaging.
At the center of the portfolio is Zoom’s video conferencing and online meetings offering (collaboration), which supports multi-party video, Voice Over Internet Protocol (VoIP) audio, screen sharing, content sharing, and recording. This service is used for recurring team meetings, one-to-one sessions, customer calls, training, and large virtual events. Zoom also provides webinar and online event capabilities (virtual events) that extend the meeting infrastructure with features such as panelist management and attendee registration for larger-scale broadcasts and interactive sessions.
Zoom offers a cloud-based telephony service (unified communications) that provides enterprise calling features using Voice over IP and integrates with the same client used for meetings and messaging. This allows organizations to migrate from on-premises (on-prem) PBXs to a cloud phone system while keeping a single identity and interface for users. Features commonly associated with enterprise telephony, such as direct inward dialing, call queues, and voicemail, are accessible through Zoom’s cloud platform and administered from centralized web-based management tools.
For physical collaboration spaces, Zoom delivers conference room and workspace solutions (meeting room systems) that connect in-room cameras, microphones, and displays to the Zoom cloud service. These systems are typically deployed on certified hardware from ecosystem partners and managed centrally by IT teams. This setup allows organizations to standardize the meeting experience across huddle rooms, boardrooms, and training spaces while using the same meeting Intrusion Detection System (IDS) and controls as desktop and mobile users.
Zoom exposes APIs and SDKs (CPaaS/integration) that enable developers and enterprise teams to embed video, voice, and chat capabilities into custom applications, portals, and workflows. These interfaces use common web protocols such as HTTPS and Representational State Transfer (REST) for management and control operations, and support integration with identity providers, calendar systems, and IT service management tools. Zoom also provides connectors and prebuilt integrations to widely used enterprise applications for scheduling, directory synchronization, and Single Sign-On (SSO) using Security Assertion Markup Language (SAML) or OAuth-based identity frameworks.
From a technical operations perspective, Zoom is positioned in directories and taxonomies under categories such as unified communications as a service, video conferencing, collaboration platforms, and CPaaS. Enterprises use it as part of digital workplace architectures, often alongside productivity suites, endpoint management tools, and security controls. IT teams typically evaluate Zoom on criteria such as network performance, codec efficiency, security configurations, administrative controls, and integration options with existing identity, compliance, and monitoring systems.
Our description of Zoom. Updated December 2025.
