Who is Integrated Communications?
Integrated Communications is an enterprise communications provider that delivers unified voice, messaging, conferencing, and collaboration capabilities through integrated software and service platforms.
- Unified communications as a service (UCaaS) for enterprise voice and collaboration
- Integrated voice, messaging, and conferencing across devices and locations
- Communication APIs for embedding messaging and voice into business applications
- Interoperability with existing private branch exchange and session initiation protocol infrastructure
- Centralized administration, security controls, and service management for distributed workforces
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More About Integrated Communications
Enterprise environments typically deploy communications platforms to consolidate fixed telephony, mobile voice, instant messaging, video meetings, and presence into a single operational layer. Integrated Communications positions its offerings within this model, supporting organizations that seek to reduce the number of disconnected tools used by employees and administrators. Deployments may be delivered as hosted cloud services, on-premises systems, or hybrid arrangements, depending on the requirements of the customer.
The architectures associated with these offerings generally rely on established standards. Session Initiation Protocol (SIP) manages call setup and signaling, while Real-time Transport Protocol (RTP) carries media streams. Web-based interfaces and application programming interfaces commonly use representational state transfer (REST) conventions, and identity integration often relies on standards such as OAuth and SAML for single sign-on. Interoperability with session border controllers, gateways, and existing private branch exchange equipment supports phased migration.
Comparisons within this solution category are most useful when framed around deployment model, integration depth, and administrative scope. Unified communications as a service platforms are frequently compared with on-premises unified communications systems and with contact center or collaboration suites. Where an offering combines voice with programmable messaging interfaces, it also overlaps with communication platform as a service vendors. Such comparisons depend on the specific capabilities described by the organization.
From a business perspective, integrated communications reduces operational overhead associated with maintaining separate voice, messaging, and conferencing systems. Consolidated call routing, reporting, and compliance logging can support regulated industries and distributed workforces. From a technical perspective, the significance lies in standardized signaling, secure media transport through encryption such as SRTP and TLS, and integration with directory and identity services.
In the directory context, the organization is positioned within the information technology software and services domain, specifically in communication application programming interfaces and unified communications as a service. These areas reflect current enterprise demand for cloud-delivered communications that integrate with business workflows. Prospective evaluators should confirm current product scope, deployment options, and supported standards directly with the organization.
Our description of Integrated Communications. Updated October 2026.