Atos Group partners with Graia for real-time voice translation

Atos announced a strategic partnership with Graia to embed real-time bi-directional voice translation into Atos’ Digital Workplace to address language barriers in the workplace.

Atos supported over 5 million users in more than 100 languages worldwide. The companies described plans to focus the initial rollout on multilingual support, with future phases to include inclusive onboarding and training within the Digital Workplace. Atos operates an Experience Operations Center (XOC) that identifies and resolves employee experience issues in real time.

Graia’s Generative AI (GenAI) transcribes and translates conversations in real time, monitors key phrases, guides agents with culturally sensitive prompts, and provides automated call scoring to support quality control and performance tracking.

The companies described plans to embed Graia’s bi-directional voice translation into Atos’ Digital Workplace service desk so users and support agents could speak in their native languages while the system translated instantly.

Mike McGarvey, Global Head Digital Workplace Strategy, Atos Group, said: “By integrating Graia’s voice translation technology into our Digital Workplace ecosystem, we are empowering our teams to connect more naturally with clients around the world. This is a leap towards truly inclusive, intuitive and localized digital experiences. Clients in finance, utilities, retail or healthcare sectors have already expressed strong interest and entrusted us with pilot phase projects.”

Sahil Rekhi, Chief Revenue Officer, Graia said: “Atos continues to innovate in delivering seamless employee experiences. We are very proud to be selected to power multilingual interactions across their helpdesk operations. Together, we are proving how generative and agentic AI can elevate customer satisfaction and productivity through adaptive, intelligent support.” The companies described plans for an initial rollout focused on multilingual support and for later phases to include inclusive onboarding and training within the Digital Workplace.