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AUDICOM Telecom

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Who is AUDICOM Telecom?

AUDICOM Telecom is a Brazilian telecommunications solutions provider focused on enterprise voice, collaboration, and contact center infrastructure integration and services.

  • Enterprise telephony and IP-PBX integration for corporate environments
  • Unified communications and collaboration platforms for voice, video, and messaging
  • Contact center and customer service solutions, including outbound and inbound platforms
  • Network, Voice Over Internet Protocol (VoIP), and connectivity infrastructure projects and managed services
  • Professional services for consulting, deployment, and technical support in telecom environments
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More About

AUDICOM Telecom operates as a systems integrator and service provider in the Brazilian enterprise telecommunications market, focusing on corporate voice, collaboration, and contact center environments. Its portfolio is oriented to organizations that require structured telephony, unified communications, and IP-based infrastructure integrated with existing IT and network assets. The company typically engages with mid-sized and large enterprises, public institutions, and service providers that need managed telecom solutions coupled with local expertise and support.

The company’s offerings cover enterprise telephony and IP-PBX projects (enterprise communications), where it designs and deploys solutions that can include SIP-based voice, VoIP trunking, and migration from legacy TDM systems to IP architectures. This usually involves integration with corporate LAN/WAN networks, Quality of Service (QoS) configuration, and session border controllers when connecting to carriers or external Session Initiation Protocol (SIP) providers. AUDICOM Telecom positions these services around reliability of voice services, dial-plan design, and compatibility with existing hardware and software platforms used by enterprise customers.

In unified communications and collaboration (unified communications), AUDICOM Telecom supports environments that combine voice, video, Instant Messaging (IM), presence, and conferencing, accessible from desktops, meeting rooms, and mobile devices. Architectures in this area commonly rely on SIP, Real-time Transport Protocol (RTP), and secure signaling and media protocols, along with directory integration (such as LDAP or Active Directory) and Single Sign-On (SSO) frameworks. The company works to align these platforms with corporate security policies, network segmentation, and bandwidth planning to support real-time communications.

In contact center solutions (contact center technology), AUDICOM Telecom provides platforms and services for inbound and outbound call handling, IVR, automatic call distribution, and integration with CRM or ticketing systems through standard APIs and Cyber Threat Intelligence (CTI) frameworks. These environments often use routing algorithms, skills-based distribution, and reporting dashboards to support customer service operations. The company’s role includes solution design, implementation, and ongoing support to keep the contact center aligned with business rules and service level objectives.

AUDICOM Telecom also delivers networking and connectivity services (network services), which can include Local Area Network (LAN) and Wide Area Network (WAN) design aligned with voice and video requirements, Wi-Fi infrastructure, and security controls that protect signaling and media traffic. The company commonly provides managed services and support contracts, monitoring the performance of telecom assets, managing incidents, and performing preventive maintenance.

Within an enterprise technology directory, AUDICOM Telecom is classified under telecommunications integration, unified communications, and contact center services, with an additional role in network and VoIP infrastructure consulting and support for organizations operating in Brazil.

Our description of AUDICOM Telecom. Updated February 2026.

Market segments

  • Information Technology / Software & Services / IT Services / Data Processing & Outsourced Services

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