Atos recognized as a Leader in ISG’s Provider Lens 2026

Atos said it was recognized as a Leader in ISG’s Provider Lens® 2026 study for ServiceNow ecosystem partners, covering Europe and the United States. The designation ties to how the company delivers ServiceNow innovation, consulting and implementation, and managed services in the report’s service-category framework.

For Europe, Atos was cited in the study for the “Innovation on ServiceNow” area, including “ServiceNow Consulting and Implementation Services” work. ISG positioned Atos’ capabilities around secure, compliant and upgrade-safe ServiceNow-based innovations for organizations operating in highly regulated environments, and it also included Atos’ “sovereignty-ready architectures,” “out-of-the-box builds” and “industrialized innovation models.”

The Europe study description included Secure Horizon intellectual property aligned with security standards, plus AI Insight and AI Ignite frameworks. ISG also referenced integration of observability solutions through ServiceNow and Dynatrace. In consulting terms, it pointed to an Envision AI methodology supporting efforts to prioritize, design and scale AI-enabled use cases on the ServiceNow platform.

In the same Europe report, ISG placed Atos as a Leader in the “ServiceNow Consulting and Implementation Services” quadrant, citing advisory capabilities, certified European delivery footprint, and experience delivering sovereign and compliance-ready ServiceNow programs for large enterprises and public organizations. In the United States, Atos was named a Leader in “ServiceNow Consulting and Implementation Services (Professional Services)” and “ServiceNow Managed Services,” and it received a “Rising Star” position in “Innovation on ServiceNow.” “Atos stands out in Europe by uniting Envision advisory, AI Insight and AI Ignite programs for Now Assist, with Elite partner delivery to modernize, standardize and deliver complex, sovereign ready transformations at scale. Atos is driving accelerated service innovations across multiple enterprise systems on ServiceNow, by co-creating AI and automation solutions in its EU innovation hubs” said Ashwin Gaidhani, lead analyst at ISG, in the report. “With proven replatforming at a global scale and industry aligned blueprints, Atos standardizes complex IT estates, accelerates adoption and anchors measurable risk and experience gains on the Now Platform. Atos combines its scalable ATF/SMaaS solution with tiered Dynatrace-ServiceNow AIOps to deliver governed, automated platform operations, enabling clients to envision and implement the right solutions on ServiceNow platforms. With AI Insight/Ignite and sovereignty patterns, Atos operationalizes Now Assist and agentic workflows while preserving auditability and time to value” said Tapati Bandopadhyay, lead analyst, ISG. “Atos is delighted to be recognized as a leader once again in ServiceNow Innovation, Consulting & Implementation. This outstanding recognition across Europe and the United States reflects the strength of our solutions and our focus on AI, sovereignty, and security, as we continue to invest in business workflows, including CRM and Employee Experience, to deliver maximum value to our clients,” said global head of ServiceNow at Atos, Asheesh Malhotra.