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UniVoIP

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Who is UniVoIP?

UniVoIP is a cloud communications provider delivering hosted voice, collaboration, and contact center services for businesses and institutions.

  • Cloud-based business telephony and unified communications as a service (UCaaS)
  • Contact center and call routing solutions for customer service and support teams
  • Session Initiation Protocol (SIP) trunking and Voice Over Internet Protocol (VoIP) connectivity over IP-based networks
  • Collaboration tools integrating voice, conferencing, and messaging
  • Professional services for deployment, configuration, and ongoing support
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More About UniVoIP

UniVoIP focuses on enterprise and institutional cloud telephony, positioning its offerings as a replacement or extension for on-premises (on-prem) PBX systems and legacy voice infrastructure. Its services run over IP-based networks and are consumed as subscription cloud services, enabling organizations to standardize voice and collaboration capabilities across distributed locations, remote users, and branch offices without managing dedicated telephony hardware.

The company’s primary domain is unified communications as a service (UCaaS), where it provides cloud PBX, business calling, voicemail, auto attendants, and conferencing capabilities exposed through IP endpoints, softphones, and web or desktop clients. These services typically integrate with existing enterprise LAN/WAN architectures, using standard VoIP protocols such as SIP for signaling and Real-time Transport Protocol (RTP) for media transport, subject to the customer’s network and security design.

In addition to Unified Communications as a Service (UCAAS), UniVoIP offers contact center solutions (contact center as a service, CCaaS) that enable queueing, skills-based routing, interactive voice response (IVR), and reporting for customer support and service desks. These capabilities are commonly deployed in environments such as healthcare, education, government, and multi-site enterprises that require centralized handling of inbound and outbound calls with role-based administration and monitoring.

UniVoIP also provides SIP trunking (voice connectivity) to connect IP PBX systems or UCAAS platforms to the public switched telephone network (PSTN), allowing organizations to consolidate voice services, manage DID numbers, and support business continuity strategies. This positions UniVoIP within the enterprise telephony, SIP trunking, and PSTN access categories for organizations standardizing on IP voice.

From a technical standpoint, UniVoIP solutions interact with existing identity, network, and security frameworks typically found in enterprise environments, including QoS-enabled networks, SBCs (session border controllers), and firewall policies configured for VoIP traffic. The company supplements its cloud services with professional services and support, assisting with planning, number porting, configuration, and post-deployment optimization, which is relevant for enterprises migrating from TDM or hybrid PBX environments.

Within an IT services and communications directory, UniVoIP fits into categories such as UCAAS, CCaaS, SIP trunking, hosted PBX, and enterprise VoIP services, targeting organizations that prefer managed cloud delivery of voice and collaboration rather than operating their own telephony infrastructure.

Our description of UniVoIP. Updated December 2025.

Market segments

  • Telecommunication Services / Diversified Telecommunication Services / Integrated Telecommunication Services

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Headquarters
El Segundo, CA

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