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Who is Broadvoice?
Broadvoice is a cloud communications provider delivering business voice, unified communications, and contact center services for organizations that require IP-based telephony and collaboration platforms.
- Cloud-based business phone systems and unified communications as a service (UCaaS)
- Hosted Voice Over Internet Protocol (VoIP) calling, SIP-based voice services, and virtual phone numbers
- Contact center and call routing capabilities for inbound and outbound customer interactions
- Collaboration features such as messaging, presence, conferencing, and mobility support
- Network, security, and management services to support multi-site and remote deployments
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More About Broadvoice
Broadvoice provides cloud communications services that consolidate business telephony, collaboration, and customer interaction workloads onto IP-based platforms. Its offerings target organizations that want to replace on-premises (on-prem) PBX infrastructure with hosted voice and unified communications as a service (UCaaS) running over broadband and private IP connectivity.
The company’s core business phone and Unified Communications as a Service (UCAAS) services (unified communications) typically include hosted VoIP calling, auto attendants, call queues, hunt groups, voicemail, and call forwarding delivered over Session Initiation Protocol (SIP) and related real-time communications technologies. These services are accessed via desktop and mobile applications, IP desk phones, and web-based portals, enabling users to place and receive calls from office locations, branch sites, and remote environments with a single business identity.
Broadvoice also provides contact center capabilities (contact center as a service) that support features such as intelligent call routing, agent queues, monitoring, and reporting. These functions are used by organizations that manage inbound support lines or outbound calling teams and need to standardize customer interaction flows, apply routing rules, and gather metrics on call handling and agent performance.
From a collaboration perspective, Broadvoice integrates voice with messaging, presence, and conferencing (collaboration and productivity) so that employees can switch between channels while keeping a consistent user profile and directory. Mobility features allow users to extend business phone numbers and collaboration tools to smartphones and remote endpoints, aligning with hybrid work and distributed workforce requirements.
Architecturally, Broadvoice services rely on VoIP protocols such as SIP for signaling and Real-time Transport Protocol (RTP) for media transport, operating over managed IP networks and public internet connections. The provider typically pairs these with security and policy controls at the network and application layers, along with administrative portals for tenant provisioning, number management, and feature configuration. Integration with existing enterprise systems often occurs through SIP trunking, APIs, and interoperability with standards-based IP phones and network equipment.
Within an enterprise technology directory, Broadvoice aligns with categories such as UCAAS, cloud PBX, hosted VoIP, SIP trunking, and cloud contact center. Its portfolio is relevant for organizations that plan a transition from legacy TDM or on-prem PBX solutions to cloud-hosted voice and collaboration platforms, need to support multi-site environments under a single dial plan, or want to centralize management of numbers, users, and call flows in a browser-based console.
Our description of Broadvoice. Updated December 2025.
