- Access Control
- Automation
- Backup
- Centralized Logging
- Cloud
- Configuration Management
- Connectivity
- Enterprise
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- Firewall
- Lifecycle Management
- Managed Security Services
- Managed Services Provider
- Monitoring
- Network-on-Chip
- Network Operations Center
- Network Operator
- on-premises
- Outsourced
- Patch
- Protection
- Public Cloud
- Remote Management
- Service Level Agreements
- Services
- Software-as-a-Service
- Threat Monitoring
- Virtualization
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Who is The 20 MSP?
The 20 MSP is a managed IT services provider that delivers outsourced IT operations, security, and support for small and midsize businesses through a standardized, centrally managed service model.
- Managed IT services for SMBs, including monitoring, maintenance, and end-user support
- Cybersecurity services (security operations, threat monitoring, endpoint and network protection)
- Cloud and infrastructure services, including Microsoft 365 and related platforms (productivity and collaboration)
- Centralized service desk, Network Operations Center (NOC), and remote management tooling (IT operations)
- IT strategy and vCIO-style advisory services for technology planning and alignment
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More About The 20 MSP
The 20 MSP operates as a managed service provider (MSP) focused on delivering outsourced IT services to small and midsize organizations through a centrally managed platform and standardized operating model. The company’s offering is structured to provide clients with an external IT department that handles day-to-day operations, user support, and longer-term technology planning. Engagements typically cover core IT infrastructure, end-user computing, and line-of-business connectivity, with services delivered remotely and, where required, on-site.
The 20 MSP’s service portfolio centers on managed IT services (IT operations), including 24/7 monitoring, incident handling, patch and configuration management, backup administration, and help desk services. These services are enabled by remote monitoring and management (RMM) tools, professional services automation (PSA) platforms, and centralized NOC workflows. For enterprise and institutional buyers with distributed branch sites or regional offices, this model provides a way to standardize support processes and Service Level Agreements (SLAs) across locations under a single provider.
Security is a core component of The 20 MSP’s offering, positioned as Managed Security Services (MSS) (security operations). This typically includes endpoint protection, firewall and network security, threat monitoring, and security-related configuration management. The company aligns its security posture with common frameworks and practices used in managed security, such as layered defense, centralized logging, access control, and backup and recovery strategies. These services are relevant for organizations that must address regulatory or contractual requirements but do not operate their own in-house security team.
The 20 MSP also supports cloud and productivity platforms, with a focus on Microsoft 365 (productivity and collaboration) and related Microsoft cloud services. This includes account provisioning, licensing management, email and collaboration configuration, and user support for common applications. For infrastructure, the company works with hybrid environments that may include on-premises (on-prem) servers, virtualization platforms, and public cloud resources, positioning its services within the broader managed infrastructure and cloud operations category.
From a directory and taxonomy perspective, The 20 MSP fits into several enterprise IT service categories: managed IT services (IT operations outsourcing), MSS (security operations and endpoint/network security), cloud and Software-as-a-Service (SaaS) management (productivity and collaboration platforms), and IT consulting or vCIO advisory (IT strategy and planning). Its standardized approach and centralized tooling are designed for organizations seeking an external partner to own day-to-day IT execution while providing guidance on technology roadmaps, lifecycle management, and alignment with business objectives.
Our description of The 20 MSP. Updated December 2025.
