Who is Datto?
Datto is a provider of cloud-enabled data protection, business continuity, and managed service provider (MSP) enablement solutions for small and mid-sized businesses delivered primarily through a global Managed Services Provider (MSP) partner network.
- Cloud-based backup and Disaster Recovery (DR) platforms for servers, endpoints, and Software-as-a-Service (SaaS) applications (data protection).
- Business continuity and ransomware recovery services for MSP-managed client environments.
- Remote monitoring and management, professional services automation, and related MSP operations tooling (IT management).
- Network security and connectivity offerings for MSPs serving distributed and multi-site customers (networking and security).
- Partner programs, training, and support resources for MSPs focused on service delivery and recurring revenue models.
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More About Datto
Datto focuses on technology solutions that MSPs use to deliver data protection, business continuity, and IT management services to their end customers, which are typically small and mid-sized organizations with distributed IT footprints. Its portfolio is organized around cloud-connected software and appliances that allow MSPs to centralize backup, monitoring, and Security Operations (SecOps) across many client environments from a multi-tenant interface.
In data protection and business continuity (data management), Datto provides cloud-integrated backup and DR offerings that combine on-premises (on-prem) components with replication to Datto-operated cloud infrastructure. These offerings are commonly deployed in virtualized environments, physical server estates, and endpoint fleets, and they are built to support recovery point and recovery time objectives defined in MSP Service Level Agreements (SLAs). Datto architectures generally use encrypted data transfer over standard IP networks, image-based backup, and snapshot-style recovery workflows to restore systems, files, or application states.
Datto also operates in the IT management and MSP tooling space (IT operations management), where it offers remote monitoring and management, ticketing, and automation capabilities. These tools are used by MSPs to manage operating systems, endpoints, servers, and network devices, using standard protocols such as Remote Desktop Protocol (RDP), Secure Shell (SSH), Simple Network Management Protocol (SNMP), and agent-based telemetry. The platforms are designed for multi-tenant use so MSPs can maintain separation between customer environments while using shared automation policies, patch management rules, and alerting configurations.
In networking and security (networking and security), Datto delivers appliances and cloud-managed services that MSPs use to provide connectivity, Wi‑Fi, and security to branch locations, retail sites, and small offices. These offerings typically integrate Virtual Private Network (VPN), firewall, and traffic management capabilities, and they are managed from centralized cloud consoles to align with MSP workflows. They are positioned alongside Datto’s continuity and management platforms so partners can bundle connectivity, protection, and monitoring services.
From a marketplace categorization perspective, Datto maps to data protection and disaster recovery-as-a-service (data management), MSP management platforms (IT operations management), and cloud-managed networking and security (networking and security). Enterprises engaging with Datto primarily do so through MSP partners rather than direct procurement, using Datto-backed services for backup, recovery, remote management, and secure connectivity in multi-site or hybrid IT environments.
Our description of Datto. Updated December 2025.
