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Net2Phone

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Who is Net2Phone?

Net2Phone is a cloud communications provider that delivers Voice over IP (VoIP) and unified communications as a service (UCaaS) for business and enterprise environments.

  • Cloud-based business phone systems and Voice Over Internet Protocol (VoIP) calling (unified communications)
  • Integrated collaboration tools such as conferencing, messaging, and contact center functions (collaboration and CCaaS)
  • Hosted PBX and SIP-based services delivered over IP networks (telephony infrastructure)
  • Multi-location and remote workforce support with web, desktop, and mobile clients (workforce communications)
  • Integration capabilities with business applications and CRM platforms (communications integrations)
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More About Net2Phone

Net2Phone provides cloud-based voice and unified communications services designed for organizations that want to replace or augment traditional on-premises (on-prem) PBX systems with IP-based telephony delivered as a managed service. Its offerings fall into the unified communications as a service (UCaaS) category, combining VoIP calling, hosted PBX, and collaboration features accessible through IP networks rather than legacy circuit-switched infrastructure.

The platform typically uses standard VoIP and Session Initiation Protocol (SIP) (Session Initiation Protocol) technologies for call setup, routing, and media transport, allowing customers to connect IP phones, softphones, and compatible endpoints across office locations and remote sites. Hosted PBX capabilities are delivered from Net2Phone’s cloud infrastructure, so call handling logic, extensions, voicemail, call queues, and auto attendants are managed centrally rather than through customer-owned PBX hardware.

For enterprise and institutional users, Net2Phone’s services are positioned as part of the broader collaboration and communications stack. Web, desktop, and mobile clients enable employees to place and receive calls, join audio or video conferences, exchange messages, and access voicemail from various devices, which supports distributed teams and hybrid work arrangements. These clients typically integrate with existing IP networks and internet connectivity, with Quality of Service (QoS) and bandwidth planning handled within the customer’s network architecture.

Net2Phone also addresses contact center requirements through features such as call queuing, routing, and agent tools, aligning with the contact center as a service (CCaaS) category. This can be used for customer support desks, sales teams, and service departments that need inbound and outbound call handling, monitoring, and reporting. Because the telephony logic is cloud-hosted, organizations can scale users and features through administrative portals rather than installing new on-prem capacity.

Integration with CRM and business applications is a recurring focus, with capabilities such as click-to-call from within customer records, screen pops with caller data, and logging of call activity into line-of-business systems. These integrations place Net2Phone within the communications platform and API-enabled telephony space, where telephony functions can be embedded into existing workflows and software tools used by sales, service, and operations teams.

From a directory and taxonomy perspective, Net2Phone can be categorized primarily under unified communications as a service (UCaaS), Voice over IP (VoIP) business telephony, hosted PBX, collaboration tools, and contact center as a service (CCaaS), with secondary alignment to communications integrations and connectivity for multi-location and remote work deployments.

Our description of Net2Phone. Updated December 2025.

Market segments

  • Telecommunication Services / Diversified Telecommunication Services / Integrated Telecommunication Services

Similar organizations

Ordered by the topics they cover in common with Net2Phone.

Corporate structure

Part of

  • IDT

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Headquarters
Newark, NJ

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