Bicom Systems: Listing, products and coverage

Q: Who is Bicom Systems?

Bicom Systems is a telecommunications software vendor providing unified communications and VoIP platforms for service providers and enterprises.

Q: What does Bicom Systems compete in?

Bicom Systems competes in: Telecommunication Services / Diversified Telecommunication Services / Integrated Telecommunication Services.

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Who is Bicom Systems?

Bicom Systems is a telecommunications software vendor that provides unified communications and Voice Over Internet Protocol (VoIP) platforms for service providers, enterprises, and contact centers.

Cloud and on-premises (on-prem) unified communications platforms for voice, video, messaging, and collaboration (unified communications)
Multi-tenant IP PBX and hosted VoIP solutions for telecom operators and IT service providers (voice communications)
Contact center and call control applications including routing, IVR, and monitoring tools (contact center)
Billing, provisioning, and management software for VoIP and UC service providers (service management)
APIs and integration options for CRM, productivity suites, and third-party applications (integration and extensibility)

More About Bicom Systems

Bicom Systems focuses on software platforms that enable service providers, enterprises, and contact centers to deploy and manage unified communications and VoIP services. Its portfolio spans cloud and on-prem solutions, with multi-tenant architectures that allow partners to host and manage communications for multiple customer organizations from a shared infrastructure. The company targets telecom carriers, managed service providers, and IT departments that require control over voice, video, messaging, and collaboration tools under a single vendor stack.

The firm’s platforms typically System Integration Testing (SIT) at the core of an organization’s telephony environment, providing IP PBX, SIP-based call control, and session management. They are designed to support Session Initiation Protocol (SIP) trunks, IP phones, softphones, and WebRTC endpoints, aligning with standard VoIP protocols and codecs. Unified communications capabilities extend beyond voice to include conferencing, presence, voicemail, screen sharing, and integrated messaging, which can be exposed through desktop clients, mobile apps, and browser-based interfaces. These elements place Bicom Systems in the enterprise communications, Unified Communications as a Service (UCAAS), and hosted VoIP categories.

Bicom Systems also offers applications for contact center operations, including call queuing, skills-based routing, IVR trees, call recording, and live supervision dashboards. These tools are used by customer support and sales teams to manage inbound and outbound interactions while maintaining visibility into agent activity and service levels. The contact center capabilities integrate with the underlying IP PBX and unified communications stack, which allows organizations to maintain a single routing and numbering plan across back-office and front-line teams.

For service providers and resellers, Bicom Systems includes management and business support capabilities such as subscriber provisioning, tenant management, and billing. These components support multi-tenant offerings, rating of calls, and the packaging of voice and unified communications services. Web-based administration portals and role-based access controls enable partners to delegate certain management tasks to end customers while retaining overall operational control.

Integration and extensibility are addressed through APIs and connectors that link the communications platform with CRM systems, productivity suites, and other business applications. This allows click-to-call, screen pop, and synchronized contact data across tools already used by enterprise users. From a directory and taxonomy perspective, Bicom Systems fits into categories such as unified communications platforms, IP PBX and hosted VoIP infrastructure, contact center software, and service provider management and billing solutions.

Our description of Bicom Systems. Updated December 2025.

Market segments

Telecommunication Services / Diversified Telecommunication Services / Integrated Telecommunication Services

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Company details

Headquarters: Hollywood, FL

Third-party company data. Not maintained by Decision Insights.

Connect

Website bicomsystems.com
LinkedIn linkedin.com/company/bicom-systems
X x.com/bicomsystems
Facebook facebook.com/117199665028348
Crunchbase crunchbase.com/organization/bicom-systems

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