Kyndryl launches autonomous operations for ServiceNow

Kyndryl, a provider of mission-critical enterprise technology services, has made Kyndryl Autonomous Operations for ServiceNow available through the ServiceNow Store. The offering was co-developed by the two companies to help customers raise productivity, reduce risk and improve business outcomes.

The expanded collaboration builds on a long-standing partnership and reflects a shared aim of helping customers modernize technology environments with trust. Manufacturers, retailers and banks are already drawing on the combined capabilities of Kyndryl and ServiceNow to modernize IT operations, improve employee experiences and apply AI and automation across complex technology environments.

The offering combines observability, operational intelligence and coordinated remediation with the ServiceNow AI Platform, Kyndryl Bridge data and AI agents. Under this design, ServiceNow customers run operational data through Kyndryl Bridge, which supplies context across assets, configurations, dependencies, performance, events, changes, incidents, risks and resolutions.

Kyndryl's specialized agents use that context to identify issues from failure patterns, generate evidence-based causal analysis, assess risk and offer step-by-step remediation guidance. Each resolved incident returns insights to the platform, supporting continuous automation improvement and operational outcomes over time. Since its launch in 2022, Kyndryl Bridge has become the foundation for more than 1,400 enterprises.

The companies recently expanded work on AI-powered employee experiences through Kyndryl AI Front Door, powered by ServiceNow EmployeeWorks. The work builds on Kyndryl's own enterprise deployment of the technology. Giovanni Carraro, Global Strategic Alliances Leader, Kyndryl, said, “Customers are looking for practical ways to improve operations, increase productivity and realize greater value from AI.”

Michael Park, SVP, Global Partnerships & Channels, ServiceNow, said, “Kyndryl and ServiceNow are proving what partner-powered AI looks like in practice.” Park also said, “That combination means less time on incidents and more time on innovation.” The release states that actual outcomes may differ materially from those suggested by forward-looking statements, and the company assumes no obligation to update them.