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JumpCloud Releases Study on AI Agent Access vs Governance

3 companies named across 3 categories, one of 17 articles referencing JumpCloud. Previous coverage: JumpCloud CEO Rajat Bhargava Earns CEO Monthly IAM Award for Second Year (Sep 2026).

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JumpCloud Inc. released a study on how organizations manage AI agents as these agents gain access to enterprise systems and actions. The report said AI access and permissions are changing more quickly than organizations extend identity and IT governance controls.

The study surveyed 250 IT leaders across the U.S. and U.K. It reported that more than half of organizations use AI agents that can change systems, permissions, or files. Among organizations using agents, the study said 59% do not follow the same governance rules for human users, and 92% reported an AI-related incident or exposure in the past 12 months.

JumpCloud’s report also described gaps in auditability across workplace software platforms, with 11% of Google Workspace-primary organizations in the lowest auditability tier versus 21% of Microsoft 365-primary organizations. It further stated that among organizations using AI agents, only 41% had fully integrated agents into the same IAM policies used for human users, leaving 59% without full integration. The report also cited a 72% gap between what AI was allowed to access and what organizations could prove it actually accessed.

The report said it addressed these issues through an Agentic IAM Lifecycle framework. JumpCloud described the framework as a guide that helps IT teams discover, register, manage, and govern AI agents alongside human employees, using identity rules to assign owners, set permissions, and track AI actions start to finish. “AI agents are quickly becoming another class of identity in the enterprise. They can access sensitive systems, change records, trigger workflows, and act on behalf of people, but many organizations still aren’t governing them with the same rigor they apply to human users,” said Joel Rennich, senior vice president of advanced technologies & innovation, JumpCloud. “Every agent needs clear ownership, appropriate access, and controls that follow it throughout its lifecycle. As agents become more autonomous, that foundation is what allows organizations to scale AI without losing accountability.”

Press release, provided by Cision on behalf of JumpCloud. Read the original.

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