Carahsoft and GovExec to host Government Customer Experience Summit in Washington, DC.

Carahsoft Technology Corp. and GovExec are set to conduct the 15th Annual Government Customer Experience and Engagement Summit on June 3, 2025, in Washington, D.C. This event is relevant for IT decision-makers as it focuses on the role of technology, such as Artificial Intelligence (AI) and cloud computing, in enhancing customer experience within government services.

Event Overview

The summit will comprise specific tracks dedicated to technology and culture, enabling participants to explore strategies for digital transformation. Attendees can expect insights from keynote speakers, breakout discussions, and opportunities for networking. Forrester Research will provide an overview of trends impacting customer experience in the public sector.

Session Focus

Key topics at the summit will cover improving government efficiency through customer experience, building a customer-first culture, and utilizing automation. Speakers include Densmore Bartly, Chief Information Security (infosec) Officer for the U.S. House of Representatives, and Marcy Katz Jacobs, Chief Digital Experience Officer for the State of Maryland. The event is complimentary for government employees, who will also receive Customer Premises Equipment (CPE) credits for their participation.

This summary highlights a gathering aimed at improving customer services in government through technology and innovation. It is a pertinent opportunity for government employees to gain knowledge and share best practices.