Atos selected by the UK Department for Environment, Food and Rural Affairs as its future end user services provider

Atos has signed a five-year contract valued at £150 million with the UK Department for Environment, Food and Rural Affairs (DEFRA) to streamline end user services for 34,000 staff across the UK. The initiative focuses on enhancing the efficiency of DEFRA's service desk through the adoption of modern technologies such as Artificial Intelligence (AI), Machine Learning (ML), and automation. The solution provided by Atos aims to consolidate DEFRA’s service desk operations into a cohesive and agile framework. Additionally, the project prioritizes environmentally sustainable practices by repairing and refurbishing hardware and minimizing packaging and shipping required for new devices. The program also includes the donation of surplus devices to charities and social enterprises. Michael Herron, Head of UK & I for Atos Group, stated, “We are delighted to be working with DEFRA on their end user services enabling their team to concentrate on the important work they deliver.” Atos's approach will leverage its digital workplace solutions, which already encompass numerous services focused on digital collaboration and productivity.