Skip to main content

April 1, 2025

Atos awarded £150 million contract by DEFRA for end user services

Summary

Atos has been selected by the UK Department for Environment, Food and Rural Affairs (DEFRA) to provide end user services through a five-year contract valued at £150 million. This agreement focuses on transforming DEFRA's service desk and enhancing efficiency for 34,000 users across the UK.

The initiative will utilize modern technologies, including Artificial Intelligence (AI) and automation, to improve service quality. Additionally, Atos aims to deliver an environmentally friendly solution by refurbishing and donating disused hardware and minimizing packaging and deliveries.

Michael Herron, Head of UK&I at Atos Group, stated, “We are delighted to be working with DEFRA on their end user services enabling their team to concentrate on the important work they deliver.” His remarks highlight Atos’ commitment to supporting DEFRA’s mission while ensuring productivity.

Atos' service solution will also feature a sustainable digital workplace suite, incorporating over 20 services that align with social value and accessibility standards. This project marks another step in Atos' role as a provider of digital workplace solutions, which has been recognized by Gartner for its leadership in outsourced digital workplace services for eight consecutive years.

Our summary. The original keeps its own byline.

Companies in this article

Topics

Mentions

Structured data (JSON-LD)

The schema.org markup this page publishes for search engines and AI agents, exactly as they read it.

[
  {
    "@context": "https://schema.org",
    "@id": "https://decisioninsights.ai/#website",
    "@type": "WebSite",
    "name": "Decision Insights",
    "potentialAction": {
      "@type": "SearchAction",
      "target": {
        "@type": "EntryPoint",
        "urlTemplate": "https://decisioninsights.ai/search/?q={search_term_string}&submit=1"
      }
    },
    "publisher": {
      "@id": "https://decisioninsights.ai/#organization"
    },
    "url": "https://decisioninsights.ai"
  },
  {
    "@context": "https://schema.org",
    "@id": "https://decisioninsights.ai/#organization",
    "@type": "Organization",
    "contactPoint": {
      "@type": "ContactPoint",
      "contactType": "customer support",
      "email": "[email protected]"
    },
    "description": "Decision Insights is a Registry of technology companies, open source projects, and industry terms, built for people and for AI agents that need sourced, structured information.",
    "legalName": "Wiretap Labs, LLC",
    "logo": {
      "@type": "ImageObject",
      "url": "https://wiretap-cdn-assets.nyc3.cdn.digitaloceanspaces.com/decision-insights/[email protected]"
    },
    "name": "Decision Insights",
    "parentOrganization": {
      "@type": "Organization",
      "name": "Wiretap Labs",
      "sameAs": [
        "https://www.linkedin.com/company/wiretap-labs",
        "https://www.crunchbase.com/organization/wiretap-labs"
      ],
      "url": "https://wiretaplabs.com"
    },
    "publishingPrinciples": "https://decisioninsights.ai/standards/",
    "sameAs": [
      "https://www.linkedin.com/company/decisioninsights"
    ],
    "url": "https://decisioninsights.ai"
  },
  {
    "@context": "https://schema.org",
    "@type": "BreadcrumbList",
    "itemListElement": [
      {
        "@type": "ListItem",
        "item": "https://decisioninsights.ai",
        "name": "Decision Insights",
        "position": 1
      },
      {
        "@type": "ListItem",
        "item": "https://decisioninsights.ai/records/",
        "name": "Records",
        "position": 2
      },
      {
        "@type": "ListItem",
        "item": "https://decisioninsights.ai/atos-awarded-150-million-contract-by-defra-for-end-user-services/",
        "name": "Atos awarded £150 million contract by DEFRA for end user services",
        "position": 3
      }
    ]
  },
  {
    "@context": "https://schema.org",
    "@id": "https://decisioninsights.ai/atos-awarded-150-million-contract-by-defra-for-end-user-services/#blogposting",
    "@type": "BlogPosting",
    "about": {
      "@id": "https://decisioninsights.ai/registry/atos-se/#organization",
      "@type": "Organization",
      "mainEntityOfPage": "https://decisioninsights.ai/registry/atos-se/",
      "name": "Atos"
    },
    "articleSection": [
      "Artificial Intelligence"
    ],
    "author": {
      "@id": "https://decisioninsights.ai/author/decision-insights-signals/#person",
      "@type": "Person",
      "name": "Decision Insights Record",
      "url": "https://decisioninsights.ai/author/decision-insights-signals/"
    },
    "dateModified": "2026-08-23T13:38:37-06:00",
    "datePublished": "2025-04-01T12:41:55-06:00",
    "description": "Atos has secured a £150 million contract with DEFRA to enhance end user services and improve operational efficiency.",
    "headline": "Atos awarded £150 million contract by DEFRA for end user services",
    "keywords": [
      "Services"
    ],
    "mainEntityOfPage": {
      "@id": "https://decisioninsights.ai/atos-awarded-150-million-contract-by-defra-for-end-user-services/",
      "@type": "WebPage",
      "sdDatePublished": "2026-08-23",
      "sdPublisher": {
        "@id": "https://decisioninsights.ai/#organization"
      }
    },
    "mentions": [
      {
        "@id": "https://decisioninsights.ai/registry/atos-se/#organization",
        "@type": "Organization",
        "mainEntityOfPage": "https://decisioninsights.ai/registry/atos-se/",
        "name": "Atos"
      }
    ],
    "publisher": {
      "@id": "https://decisioninsights.ai/#organization"
    }
  },
  {
    "@context": "https://schema.org",
    "@id": "https://decisioninsights.ai/author/decision-insights-signals/#person",
    "@type": "Person",
    "description": "Press releases and independent analyst research, structured into concise summaries for research and monitoring. Produced under our Standards & Methodology.",
    "name": "Decision Insights Record",
    "sameAs": [
      "https://www.linkedin.com/showcase/decisioninsights/"
    ],
    "url": "https://decisioninsights.ai/author/decision-insights-signals/"
  }
]

Is this your company? Get structured data for your own pages