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Sinch named a Leader in the 2025 Gartner® Magic Quadrant™ for CPaaS for third year in a row.

Source Decision Insights Record Published July 24, 2025 Companies 5
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Sinch (Sinch AB (publ) – XSTO: SINCH) received recognition as a Leader in the 2025 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS). This marks the third consecutive year the company has achieved this designation.

Sinch supports customer communications for more than 175,000 businesses globally, managing approximately 900 billion engagements each year. Recent enhancements to its offerings include:

  • Implementation of Artificial Intelligence (AI) for generative writing, sentiment detection, and fraud filtering.
  • Launch of Sinch Engage, a no-code multichannel messaging platform with AI capabilities.
  • Expanded Rich Communication Services (RCS) abilities, resulting in the delivery of one billion messages worldwide.
  • Integration capabilities with Salesforce, Adobe, SAP, HubSpot, and over 500 additional platforms.
  • Advanced voice functionalities, including Elastic Session Initiation Protocol (SIP) trunking and emergency notification services compliant with FCC regulations.

Laurinda Pang, CEO of Sinch, stated, “We see being positioned as a Leader for the third consecutive year as both recognition of our progress and motivation for what's ahead. As businesses navigate an increasingly complex communications landscape, they need a unified platform that they can rely on, innovation that keeps them ahead, and a partner with global reach and local expertise.”

The Gartner Magic Quadrant evaluates CPaaS providers based on their ability to execute and completeness of vision. This evaluation serves as a resource for organizations seeking suitable CPaaS partners.

Press release, provided by Cision on behalf of Sinch. Read the original.

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