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ServiceNow launches AI Workflow Factory and Autonomous Engineer in India

Source Decision Insights Record Published October 6, 2026 Companies 3
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3 companies named across 3 categories, one of 76 articles referencing ServiceNow. Previous coverage: Aviz details AI agents for network operations automation (Oct 2026).

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ServiceNow said it deployed AI Workflow Factory and Autonomous Engineer solutions in India, with the stated goal of helping organizations identify where AI can improve work and extend AI workflows across an enterprise. The company framed the update around execution gaps tied to fragmented, legacy infrastructure.

The announcement was made at World Forum Mumbai and tied to the adoption of AI Workflow Factory across ServiceNow’s partner ecosystem in India. ServiceNow said the company’s AI Control Tower would govern the workflow and decisions described in the offering.

ServiceNow described AI Workflow Factory as a continuous workflow improvement loop that connects process mining, an Autonomous Engineer and Build Agent, and App Engine to run improved workflows. It also said the approach uses governance guardrails set in AI Control Tower as part of the loop.

ServiceNow said the loop could be used for multi-process improvement without starting a separate transformation project each time a business problem surfaced. The company stated that process mining would show where cases could be deflected, the “factory” would build workflows, AI agents would roll them out across business units, and teams would continue refining the process. The company also said ServiceNow’s Action Fabric extended the governed loop to third-party AI agents and tools, and that AI Workflow Factory was globally available while Autonomous Engineer Early Access was available on request.

“The next phase of AI demands connected execution, not fragmented solutions,” said Bhaskar Babu, ServiceNow Business Group India lead, Accenture. “ServiceNow's AI Workflow Factory is designed to help organizations build and sustain AI automation across the applications and systems they already use. For our clients, this can help bridge the gap between AI investment and measurable business outcomes, while maintaining the visibility and governance needed to extend AI across the organization.” “We are helping enterprises embrace systems of cognitive work where AI agents, enterprise knowledge and workflows come together with people driving direction and governance,” said Anant Adya, EVP and Co-Head, Cloud, Infrastructure and Security, Infosys. “ServiceNow's AI Workflow Factory and Autonomous Engineer, together with Infosys Topaz and Infosys Cobalt, help enterprises move from isolated AI initiatives toward secure, scalable and continuously improving intelligent systems.” “Customers in India and around the world are no longer asking whether AI can improve the business — they are asking how fast they can turn that improvement into measurable outcomes, safely and at scale,” said Amit Zavery, President, Chief Operating Officer and Chief Product Officer, ServiceNow. “AI Workflow Factory brings the full cycle of reinvention onto the ServiceNow platform, so teams can move from idea to impact continuously, with control and governance built into every step.”

Press release, provided by Cision on behalf of ServiceNow. Read the original.

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