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Soltell

Soltell is a Brazilian private company providing customer engagement and contact center technology solutions for enterprise organizations.

  • 9 topics
  • Updated Oct 27, 2026

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Who is Soltell?

Soltell is a Brazilian technology company that provides customer engagement software, including omnichannel contact center and conversational automation solutions, for enterprise organizations.

  • Omnichannel customer engagement platforms
  • Contact center and customer service software
  • Conversational AI and virtual assistant automation
  • Digital messaging and multichannel communication integration
  • Customer service analytics and interaction management
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More About

Soltell positions its offerings for enterprise customer service and support operations that need to manage high volumes of interactions across voice, chat, messaging, and digital self-service channels. Organizations typically deploy these capabilities to consolidate customer communications into a unified environment, route interactions to the appropriate agent or automated flow, and maintain service continuity across channels.

The solution architecture generally follows the cloud-hosted software model used across modern customer experience platforms. Core components usually include an interaction routing layer, integration interfaces to customer relationship management and ticketing systems, and automation components such as chatbots and virtual assistants that handle routine requests. Integration commonly relies on standard web APIs and widely used communication protocols for voice and messaging channels.

In the broader market, these offerings fall within the contact center software and customer engagement category, where vendors compete on channel coverage, integration depth, automation capabilities, and reporting. Comparisons with other providers in this category depend on specific deployment requirements, so organizations generally evaluate fit against their own channel mix and systems landscape.

The business significance of such platforms lies in their effect on service efficiency, response consistency, and the ability to capture interaction data for operational decisions. For technical leaders, the relevant considerations include data handling, system interoperability, scalability during peak demand, and governance over automated customer interactions.

Within its directory listing, Soltell is positioned as a private company serving customer engagement and service technology needs, with its current solution areas centered on contact center operations, conversational automation, and omnichannel customer communication.

Our description of Soltell. Updated October 2026.

Topics

All 9 topics

Similar companies

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Market segments

  • Information Technology / Software & Services / Internet Software & Services / Customer Support & Helpdesk Software

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