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Securus Technologies

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Who is Securus Technologies?

Securus Technologies is a communications and software provider for correctional and public safety institutions, offering telecommunication, media, messaging, and related management platforms for incarcerated individuals, their contacts, and facility operators.

  • Telecommunications services for correctional facilities, including voice calling and related communication management
  • Digital messaging, video communication, and tablet-based services for incarcerated individuals and approved contacts
  • Facility management and monitoring platforms for call recording, analytics, and communications oversight
  • Payment, billing, and account management tools for families, friends, and institutional stakeholders
  • Public safety and investigative support solutions for law enforcement and correctional agencies
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More About Securus Technologies

Securus Technologies provides communication, media, and management solutions tailored to correctional institutions, detention centers, and related public safety agencies. Its platforms support controlled voice calling, video communication, and digital messaging between incarcerated individuals and their approved contacts while embedding policy controls for facility staff. The company delivers these capabilities as integrated service suites that align with correctional facility operational, compliance, and security requirements.

The organization’s offerings typically integrate telephony systems, IP networks, and secure web-based administration portals. Core communication services (communications infrastructure) are designed to interoperate with facility hardware, including phones, kiosks, and tablets, along with backend systems for user authentication, account management, and call or session logging. These systems commonly employ standard networking protocols, Voice Over Internet Protocol (VoIP) architectures, and web application frameworks to support centralized control, monitoring, and reporting for facility administrators.

For institutional users, Securus Technologies provides tools for configuring calling rules, monitoring usage, and accessing call recordings and communication records through administrative consoles (facility management software). These capabilities align with investigative and compliance workflows in correctional and law enforcement environments, where communication metadata and content can be searched, reviewed, and exported according to applicable policies and regulations. The platforms generally include Role-Based Access Control (RBAC), audit trails, and configurable retention settings to support institutional governance.

On the consumer-facing side, Securus Technologies supports account setup, deposits, and payment processing for friends and family of incarcerated individuals (payments and billing). Web and mobile interfaces allow external users to fund communication accounts, schedule video sessions where available, and manage messaging or media services, while back-office systems reconcile charges, taxes, and facility-specific fee structures.

From a marketplace and taxonomy perspective, Securus Technologies can be categorized within correctional communications solutions, inmate communications platforms, and public safety software services. Its portfolio spans several enterprise IT categories, including unified communications for secure environments, case and evidence support tools for investigative use, and specialized billing and account management systems. The company’s technologies are deployed in institutional environments that require controlled access, monitoring, and policy enforcement across communications channels, positioning its offerings as infrastructure and software components in broader correctional and public safety technology stacks.

Our description of Securus Technologies. Updated December 2025.

Market segments

  • Industrials / Commercial & Professional Services / Professional Services

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Headquarters
Dallas, TX

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