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Sanalsantral

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Who is Sanalsantral?

Sanalsantral is a Turkey-based provider of cloud-hosted IP telephony and contact center services for businesses delivered over virtual PBX infrastructure.

  • Cloud-based virtual PBX services for business voice communications (unified communications)
  • Inbound and outbound call center solutions with agent, queue, and campaign management (contact center)
  • Session Initiation Protocol (SIP) trunking and Voice Over Internet Protocol (VoIP) connectivity for IP-enabled PBX systems (voice connectivity)
  • Numbering services, including geographic, non-geographic, and toll-free business numbers (telecom services)
  • Web-based administration, reporting, and integration options for managing users, lines, and call flows (telephony management)
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More About

Sanalsantral operates as a business telephony provider focused on virtual PBX and IP-based voice services, targeting organizations that want to replace or avoid on-premises (on-prem) PBX hardware with a cloud-hosted model.

The company’s offerings are positioned for enterprises, SMEs, and call-intensive organizations that require multi-branch communication, centralized management, and scalable numbering without investing in traditional telephone exchanges.

Its core service is a cloud virtual PBX (unified communications), which replaces physical PBX systems and provides features such as extensions, IVR menus, call routing, ring groups, voicemail, and call recording, all administered through a web portal.

The platform uses VoIP and SIP protocols (voice connectivity) to establish calls over IP networks, allowing customers to use IP phones, softphones, or existing PBX equipment via SIP trunking, depending on their network topology.

For contact centers, Sanalsantral provides inbound and outbound call center capabilities (contact center), including agent-based routing, queue management, campaign dialing, monitoring, and reporting to support structured customer service and sales operations.

Numbering and telecom services (telecom services) include allocation and management of Turkish geographic and non-geographic numbers, as well as toll-free or value-added service numbers, enabling enterprises to operate national or regional service lines.

Management interfaces are web-based (telephony management), so administrators can configure call flows, add or remove extensions, adjust IVR trees, and view call statistics without local PBX consoles or server access.

In enterprise environments, Sanalsantral’s services are typically integrated into broader network and collaboration architectures, working alongside corporate LANs, VPNs, CRMs, and helpdesk tools, using SIP, Hypertext Transfer Protocol (HTTP) APIs, or similar mechanisms where supported.

Compared with traditional on-prem PBX solutions, cloud virtual PBX reduces local hardware footprint and centralizes updates, while still relying on standard IP telephony protocols and compatible endpoints.

Within a technology directory, Sanalsantral fits into categories such as unified communications as a service (UCaaS), contact center as a service (CCaaS), VoIP connectivity, and business numbering services, all tailored to the Turkish telecommunications regulatory and numbering environment.

Our description of Sanalsantral. Updated February 2026.

Market segments

  • Telecommunication Services / Wireless Telecommunication Services / Mobile Network Operators

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