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Who is РиалКом?
РиалКом is a Russian IT systems integrator and service provider focused on enterprise communications, networking, and infrastructure solutions.
- Enterprise telephony and unified communications integration and support
- Corporate data network design, deployment, and maintenance
- Contact center and customer service platform implementation
- IT infrastructure services, including hardware and software supply
- Managed support, monitoring, and technical outsourcing for enterprise IT environments
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More About РиалКом
РиалКом operates as an IT systems integrator serving enterprises and institutions that require structured communications, networking, and infrastructure services. Its portfolio targets organizations that either build new corporate communications environments or upgrade and support existing platforms, with an emphasis on reliability, centralized management, and integration between voice, data, and application layers.
The company’s unified communications and enterprise telephony offerings (communications infrastructure) cover IP-based corporate PBX deployments, call routing, and integration with collaboration tools where required by customer environments. These solutions are typically used to support distributed offices, remote employees, and contact centers, with features such as extension numbering plans, call queues, and call recording when supported by customer-selected platforms. РиалКом positions these services for organizations moving from legacy telephony systems to IP telephony architectures or optimizing heterogeneous communication environments.
In data networking (enterprise networking), РиалКом designs and deploys local area networks (LAN), campus networks, and, where applicable, wide area connectivity, based on standard IP networking protocols and Ethernet switching. Typical architectures include hierarchical network topologies with core, distribution, and access layers, Virtual LAN (VLAN) segmentation, Quality of Service (QoS) for voice and video traffic, and redundancy mechanisms such as link aggregation and dynamic routing protocols when supported by customer infrastructure. The company also supports network equipment configuration, performance tuning, and ongoing maintenance.
Contact center solutions (contact center platforms) form another core line, where РиалКом implements platforms that can handle inbound and outbound calls, IVR trees, and basic omnichannel communication when supported by the chosen vendor stack. These installations are used by customer service departments, sales operations, and support desks that require routing logic, call monitoring, and reporting. Integration with CRM systems and ticketing tools is typically done through vendor APIs or standard connectors, enabling agents to access customer data during interactions.
On the infrastructure side (IT infrastructure services), РиалКом supplies and integrates servers, storage, and networking hardware, as well as system and application software from various vendors. The company can build or upgrade server rooms and small to mid-size data center environments using standard rack-mount servers, SAN or Network Attached Storage (NAS) storage, backup systems, and virtualization platforms where applicable. The focus is on availability, maintainability, and alignment with customer capacity requirements rather than proprietary hardware stacks.
Managed services and technical outsourcing (managed IT services) round out the portfolio. РиалКом provides monitoring, administration, and technical support for deployed communication and network systems, including SLA-based support, fault handling, and routine configuration changes. For enterprises that do not maintain large in-house IT operations, this outsourcing model allows day-to-day management of telephony, networks, and related infrastructure to be handled by РиалКом’s engineers, while internal teams retain control over business requirements and governance.
Within an enterprise IT directory or marketplace taxonomy, РиалКом aligns with categories such as systems integration, enterprise networking services, unified communications and IP telephony, contact center integration, and managed IT infrastructure services. Its offerings are typically evaluated alongside other regional integrators that provide design, deployment, and lifecycle support for multi-vendor communication and networking environments.
Our description of РиалКом. Updated February 2026.
