Who is Resolve Systems?
Resolve Systems provides an IT automation and orchestration platform used to coordinate incident response, service operations, and network operations in enterprise environments.
- Automation and orchestration of IT operations workflows across service desks, monitoring tools, and infrastructure systems.
- Runbook automation for incident response, remediation, and routine operational tasks in IT and network operations centers.
- Event-driven automation integrated with IT service management (ITSM), IT Operations Management (ITOM), and observability tools.
- Low-code and no-code design environment for building, managing, and governing automated workflows.
- Support for hybrid and multi-cloud environments, network operations, and enterprise-scale automation governance.
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More About Resolve Systems
Resolve Systems focuses on IT automation and orchestration (IT process automation) for enterprises that operate complex, hybrid IT and network infrastructures. Its platform is deployed in environments where teams manage large volumes of alerts, tickets, and operational tasks across IT service management, ITOM, and network operations centers. The primary use case is to automate diagnosis and remediation steps so that incidents, service requests, and routine maintenance tasks execute through standardized runbooks with minimal human intervention.
The platform uses event-driven automation (IT operations automation) triggered by alerts from monitoring, observability, and network management tools, as well as tickets and requests from ITSM systems. Integrations typically connect to systems such as service desks, infrastructure components, virtualization platforms, cloud services, network devices, and security tools. The platform executes automated workflows that can gather diagnostic data, apply configuration changes, restart services, provision resources, or update tickets, depending on how the runbooks are designed.
Resolve Systems provides a low-code or no-code workflow designer (automation / low-code platform) that allows operations teams to model processes visually. This design environment is used to define steps, decision logic, and integrations, with the goal of capturing operational knowledge in reusable runbooks. Access control, approvals, and governance features are used so that automation conforms to enterprise policies and audit requirements. The platform is commonly positioned for use by IT operations, Site Reliability Engineering (SRE), and Network Operations Center (NOC) teams that need repeatable and controlled automation.
Architecturally, the platform is designed to connect to distributed infrastructure and tools through connectors, APIs, and standard protocols such as Secure Shell (SSH) and Representational State Transfer (REST). It can orchestrate actions across on-premises (on-prem) data centers, public cloud providers, and network domains, which positions it in marketplace categories such as IT process automation, runbook automation, and network operations automation. In comparison to general-purpose workflow tools, Resolve Systems is oriented toward operational runbooks, infrastructure interactions, and closed-loop incident handling.
Within an enterprise technology directory, Resolve Systems fits under IT operations automation, including subcategories such as IT process automation, runbook automation, event-driven incident response, and NOC automation. Organizations use it to reduce manual steps in incident resolution, enforce standardized operational procedures, and coordinate actions across heterogeneous IT and network environments while maintaining governance and auditability over automated workflows.
Our description of Resolve Systems. Updated December 2025.
