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RED Company (REDCOM)

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Who is RED Company (REDCOM)?

RED Company (REDCOM) is a Russian telecommunications equipment and solutions provider focused on IP telephony, unified communications, and contact center platforms for enterprise and operator environments.

  • Development and supply of IP PBX and softswitch platforms for corporate and carrier-grade telephony (unified communications).
  • Enterprise voice, video, and messaging solutions for on-premises (on-prem) and hybrid deployments (collaboration).
  • Contact center software with call routing, IVR, and operator workspace tools (customer experience / call center).
  • Integration services for SIP-based telephony, legacy TDM interworking, and multi-site voice networks (telecom integration).
  • Support, maintenance, and training services for deployed communications systems (IT services / managed support).
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More About

REDCOM operates in the enterprise and carrier telecommunications domain, supplying IP telephony and unified communications platforms that enterprises, government agencies, and service providers deploy as core voice infrastructure. Its systems are typically installed in corporate data centers or operator Points of Presence (PoP) to provide internal and external voice, video, and messaging services across distributed office networks, contact centers, and branch sites.

The company’s offerings center on IP PBX and softswitch platforms (unified communications) that implement SIP-based call control, registration, and routing for IP endpoints and trunks. These platforms commonly support integration with legacy TDM interfaces through gateways, enabling organizations to retain existing analog or digital lines while migrating to Voice Over Internet Protocol (VoIP). The solutions usually include features such as extension management, hunt groups, interactive voice response (IVR), voicemail, conferencing, and integration with customer relationship management or business support systems through standard APIs and protocols.

In the contact center segment (customer experience / call center), REDCOM provides software for inbound and outbound call handling, skill-based routing, queue management, and supervisor monitoring. Operator workplaces typically run on standard desktop environments, connecting via Session Initiation Protocol (SIP) and secure signaling channels to the central call control servers. Reporting and analytics modules support monitoring of service levels, agent productivity, and traffic profiles, aligning with requirements in banking, utilities, public services, and other high-contact sectors.

From an architectural perspective, REDCOM solutions are based on SIP, RTP/SRTP, and related telephony protocols, and are deployed on IP networks using standard LAN/WAN infrastructure. High-availability options often include clustering, geographic redundancy, and failover between primary and backup nodes to meet uptime requirements in enterprise and public-sector environments. Integration with directory services, such as LDAP or Active Directory, and with corporate security policies is a recurring requirement in larger deployments.

In an enterprise IT directory or marketplace taxonomy, REDCOM aligns with categories such as unified communications, IP PBX and softswitch platforms, contact center software, and telecommunications integration services. Organizations evaluating alternatives in these areas would typically compare REDCOM’s offerings with other SIP-based IP telephony platforms, focusing on protocol compatibility, interoperability with existing network and PBX assets, localization for Russian and CIS markets, and options for on-prem or hybrid deployment models.

Our description of RED Company (REDCOM). Updated February 2026.

Market segments

  • Information Technology / Technology Hardware & Equipment / Communications Equipment / Communications

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