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NISC

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Who is NISC?

National Information Solutions Cooperative (NISC) is a member-owned technology cooperative that develops and operates enterprise software and IT services for utilities and broadband service providers.

  • Enterprise software for electric, telecommunications, and broadband utilities, including billing, customer care, and operational support.
  • Integrated platforms for enterprise resource planning (ERP), financials, and business process management for member organizations.
  • Meter data and service management tools for field operations, outage management, and service provisioning.
  • Member and customer engagement applications for online account management, payments, and communications.
  • Managed IT, hosting, and support services aligned to cooperative and community-focused utilities.
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More About NISC

National Information Solutions Cooperative (NISC) provides enterprise software platforms and technology services to electric cooperatives, public power entities, and telecommunications and broadband service providers. Its systems are designed as integrated suites that support customer information, operations, finance, and member engagement in a unified environment, with workflows tuned to the requirements of regulated utilities and cooperative business models.

NISC’s core offerings align to customer information systems (CIS), billing and rating (billing platforms), enterprise resource planning (ERP), work and asset management (field operations software), and member and customer engagement (web and mobile portals). These applications typically operate as a shared data environment so that customer records, meter reads, service orders, and financial transactions are synchronized across departments. For enterprise technical teams, this positions NISC as a primary line-of-business platform that interacts with metering infrastructure, payment processors, GIS systems, and accounting stacks.

On the operations side, NISC software is commonly deployed in conjunction with advanced metering infrastructure (AMI) and distribution systems for electric utilities, and with operations support systems (OSS) for telecommunications and broadband providers. Integrations often rely on web services, batch interfaces, and industry-standard data exchange formats supported by utility and telecom vendor ecosystems. The platforms typically provide tools for service order management, meter and device management, outage tracking, and dispatch coordination, which are used by operations and field teams in daily workflows.

For financial and enterprise administration, NISC’s ERP-oriented components support general ledger, accounts payable and receivable, payroll, and budgeting. These modules consolidate financial events originating in the CIS, work management, and inventory systems to provide a single System of Record (SOR) for cooperative or utility finance teams. Technical stakeholders usually evaluate these capabilities in terms of integration with existing enterprise reporting, business intelligence, and compliance frameworks.

Member and customer engagement capabilities include online portals and mobile-accessible tools for account management, consumption review, service requests, and payments. These front ends are connected directly to the CIS and billing engines, enabling near real-time updates of balances, usage, and service status. In an enterprise architecture, these components System Integration Testing (SIT) in the customer engagement and digital experience layer, interoperating with email, SMS, IVR, and other communication platforms.

NISC also offers managed IT services, hosting, and support, which place it in categories such as application hosting (managed services), infrastructure support, and help desk for its own software stack. For many member organizations, NISC functions as both software vendor and primary IT partner, providing implementation, training, and ongoing support for mission-critical utility and telecom systems. In directory and marketplace taxonomies, NISC maps to customer information systems and billing for utilities, ERP for cooperatives and public power, utility operations and work management, broadband and telecom OSS/BSS, and managed IT services tailored to these sectors.

Our description of NISC. Updated December 2025.

Market segments

  • Telecommunication Services / Diversified Telecommunication Services / Integrated Telecommunication Services

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Company details

Headquarters
Lake Saint Louis, MO

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