Who is New Relic?
New Relic is an observability platform that provides telemetry collection, analytics, and visualization for applications, infrastructure, and digital services in cloud and hybrid environments.
- Unified observability platform for application, infrastructure, and browser monitoring
- Telemetry data collection and storage across logs, metrics, traces, and events
- Dashboards, analytics, and alerting for performance, availability, and user experience
- Tooling for DevOps, Site Reliability Engineering (SRE), and engineering teams to troubleshoot and optimize services
- Support for cloud-native, containerized, and microservices-based architectures
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More About New Relic
New Relic provides a Software-as-a-Service (SaaS) observability platform (observability, application performance monitoring) that organizations use to monitor and analyze the behavior and health of applications, infrastructure, and digital channels. The platform ingests telemetry data from services running across public cloud, private cloud, hybrid environments, and on-premises (on-prem) systems, and presents this information through a single web-based interface that is intended for engineering, DevOps, and SRE teams.
The platform collects various forms of telemetry, including metrics, traces, logs, and events (telemetry and logging), using language-specific agents, integrations, APIs, and open standards such as OpenTelemetry (OTel) where supported. Application performance monitoring capabilities provide insight into transaction response times, error rates, throughput, and service dependencies, while infrastructure monitoring tracks host-level and container-level resource utilization, process health, and system events.
New Relic includes browser and real user monitoring (digital experience monitoring) that measure page load performance, JavaScript errors, and user interactions in web applications, as well as capabilities for monitoring mobile applications. Synthetic monitoring features allow scripted checks and uptime tests against APIs and web endpoints to validate availability and baseline response behavior from multiple locations.
The platform offers query and analytics capabilities for telemetry data (analytics and observability) through a query language and dashboards that visualize time-series metrics, traces, and log data. Users can create custom dashboards, charts, and widgets that align with application, team, or business-service views. Alerting and incident features allow users to define conditions on metrics, logs, or composite signals and route notifications into incident management and collaboration tools through integrations.
New Relic is positioned in enterprise environments as a monitoring and observability layer that works with Continuous Integration and Continuous Deployment (CI/CD) pipelines, service meshes, container orchestration platforms, and cloud infrastructure. It integrates with common cloud providers, container platforms, and infrastructure services, enabling monitoring of microservices, Kubernetes clusters, serverless functions, and traditional virtual machines. The platform is generally used alongside log management systems, security tools, and IT service management products, and in many organizations functions as a central observability interface for engineering teams.
Within a technology directory or marketplace, New Relic fits into categories such as observability platforms, application performance monitoring, infrastructure monitoring, and digital experience monitoring. It is relevant to stakeholders responsible for reliability engineering, incident response, performance tuning, and capacity planning, providing a consolidated environment to instrument applications, store telemetry, and analyze system behavior over time.
Our description of New Relic. Updated December 2025.
