Show all 32 topics
- Customer Premises Equipment
- Digital Transformation
- Enterprise
- Enterprise Architecture
- Ethernet
- Governance Model
- Hyperscale
- Information Technology Infrastructure Library
- Infrastructure Management
- Internet
- Internet Protocol
- Monitoring
- Multiprotocol Label Switching
- Network Operator
- on-premises
- Outsourced
- Public Cloud
- Public Sector
- Service Level Agreements
- Services
- Software
- Unified Communications
- Wholesale
- Wide Area Network
No article in the knowledge graph for KCOM yet.
Who is KCOM?
KCOM Group Limited is a UK-based communications and IT services provider that delivers managed connectivity, cloud, and collaboration solutions for enterprises and public-sector customers.
- Managed connectivity and network services for enterprise, public-sector, and wholesale customers (networking).
- Cloud hosting, migration, and managed cloud operations for business workloads (cloud infrastructure and managed services).
- Unified communications, voice, and collaboration services for distributed and contact-centre environments (UCaaS and collaboration).
- Managed IT services, including infrastructure management, support, and outsourced technology operations (managed IT services).
- Consulting, design, and integration services for network, cloud, and digital transformation initiatives (IT consulting and integration).
Show more
More About KCOM
KCOM Group Limited provides communications and IT services to enterprises, public-sector organisations, and wholesale customers, with a core focus on managed connectivity, cloud, and collaboration solutions. The company operates its own network infrastructure in parts of the UK and combines this with partnerships and carrier services to deliver wide-area networking and internet access to business sites, data centres, and cloud regions. For enterprise technical stakeholders, KCOM is positioned as a provider that can supply end-to-end network and managed services spanning local access, Wide Area Network (WAN), and connectivity into public cloud platforms.
In networking, KCOM offers managed WAN, internet access, and related services that typically integrate technologies such as Multiprotocol Label Switching (MPLS), Ethernet, and IP-based VPNs (networking). These services are used to connect branch offices, headquarters, and cloud environments under centralised performance, availability, and security policies. KCOM’s network services are often delivered with Service Level Agreements (SLAs) and monitoring, and can be integrated with Customer Premises Equipment (CPE), firewalls, and Software Defined Networking (SDN) features where required by enterprise architecture.
Within cloud and hosting, KCOM provides cloud infrastructure and managed cloud services (cloud infrastructure and managed services). This can include hosting of workloads in its own data centre environments, integration with hyperscale public clouds, and ongoing management of operating systems, middleware, and selected application components. Enterprises use these services to move from on-premises (on-prem) infrastructure to hosted or hybrid architectures, while delegating part of the operational responsibility for capacity management, patching, backup, and resilience planning to KCOM.
In unified communications and collaboration, KCOM delivers voice, telephony, and collaboration platforms, including solutions designed for contact centres (UCaaS and collaboration). These offerings typically cover SIP-based voice, IP telephony endpoints, soft clients, and integration with collaboration suites. For enterprises, this supports call routing, conferencing, and internal and external communications aligned with corporate security and compliance requirements. KCOM also provides related services such as number management, migration from legacy telephony, and integration with CRM or service-desk platforms where needed.
KCOM’s managed IT services cover infrastructure management, service desk functions, and outsourced technology operations (managed IT services). Customers use these services to centralise support for networks, servers, and end-user environments, with KCOM acting as a single operational point for incident, problem, and change processes aligned to frameworks such as Information Technology Infrastructure Library (ITIL) where specified. This position allows enterprises and public bodies to consume IT capabilities as managed services rather than operating all components internally.
Consulting and integration services from KCOM are aligned to network design, cloud migration, and broader digital transformation programmes (IT consulting and integration). Engagements typically encompass requirements analysis, solution architecture, and implementation, ensuring that connectivity, hosting, security, and collaboration components are integrated into the client’s enterprise architecture and governance model. In marketplace and directory terms, KCOM is categorised under enterprise networking, managed network services, managed cloud and hosting, unified communications and collaboration, and IT managed services and consulting.
Our description of KCOM. Updated December 2025.
