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Who is INdigital?
INdigital is a telecommunications and software provider that designs, builds, and operates 9-1-1 and public safety communications networks for state, regional, and local agencies.
- Design and operation of IP-based 9-1-1 networks for public safety answering points (PSAPs) and emergency communications centers.
- Software platforms for call handling, routing, and management of emergency calls and related data.
- Network services supporting Next Generation 9-1-1 (NG9-1-1) architectures, including IP transport, interoperability, and redundancy.
- Integration of location, GIS, and ancillary data services into emergency communications workflows.
- Consulting, implementation, and ongoing managed services for public safety communications infrastructure.
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More About INdigital
INdigital focuses on network and software services for 9-1-1 authorities, public safety answering points (PSAPs), and regional or statewide emergency communications programs. Its offerings align with Next Generation 9-1-1 (NG9-1-1) deployments, where legacy analog and circuit-switched systems are replaced with IP-based call delivery and data services. The company functions as a service provider and systems integrator, supplying carrier-grade infrastructure that state and local agencies use to receive, route, and manage emergency calls.
Core solution areas include NG9-1-1 network services (communications infrastructure), emergency call handling platforms (public safety applications), and associated data and location services (data management). INdigital builds and operates IP backbone networks that support Session Initiation Protocol (SIP) and related standards used in NG9-1-1 for call signaling and media transport. These networks are typically engineered with geographic redundancy, diverse routing, and failover capabilities so PSAPs can maintain continuity of operations during localized outages or high-load events.
The company’s software platforms support call handling and routing logic inside PSAPs and regional centers. These systems interface with selective routing, location information, and geographic information system (GIS) databases, allowing agencies to route calls based on civic address, coordinate data, or jurisdictional boundaries. In an NG9-1-1 architecture, this often includes support for Location Information Servers (LIS), Emergency Call Routing Function (ECRF), and related components defined in public safety standards, although INdigital typically presents these capabilities at a solution level rather than focusing on protocol branding.
INdigital also supports integration of text-to-9-1-1, multimedia, and ancillary data services where agencies adopt those capabilities as part of their emergency communications strategy. This can include delivery of supplemental data from originating service providers or other systems into PSAP workflows, subject to local policies and technology adoption. The company’s role covers both the Wide Area Network (WAN) and the application layer, which places it in marketplace categories spanning telecommunications carriers, managed network services, and public safety software.
From a directory and taxonomy perspective, INdigital can be categorized under public safety communications infrastructure, NG9-1-1 network services (networking and communications), and emergency call handling solutions (public safety applications). Its offerings are used primarily by government and quasi-government entities responsible for emergency response, and are implemented as managed, long-term infrastructure rather than short-term or consumer services.
Our description of INdigital. Updated December 2025.
