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Who is ICC (International Communications Corporation)?
ICC (International Communications Corporation) is a Japan-based contact center and business process outsourcing provider that delivers inbound and outbound customer communication services for enterprises across sectors.
- Operation and management of multichannel contact centers for corporate clients.
- Inbound and outbound customer support services, including telephone, email, and web-based interactions.
- Business process outsourcing (BPO) services related to customer service and back-office support.
- Consulting and planning for contact center setup, workflow design, and quality management.
- Human resource recruitment, training, and staffing services for contact center operations.
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ICC (International Communications Corporation) operates as a contact center and business process outsourcing company that supports corporate clients with customer communication operations, primarily through telephone-based call centers supplemented by digital channels such as email and web forms. Its services target enterprises that require structured, scalable handling of customer inquiries, order processing, information requests, and outbound communication campaigns in the Japanese market.
The company’s core offering centers on contact center (customer service / BPO) services, where ICC provides facilities, telephony infrastructure, and trained agents to manage customer touchpoints on behalf of client organizations. This typically relies on standard call center architectures using private branch exchange (PBX) systems or IP telephony, automatic call distribution (ACD), and computer-telephony integration (CTI) to route calls, track metrics, and integrate with client systems. ICC’s agents handle both inbound support, such as inquiries, reservations, or information requests, and outbound activities, such as surveys, follow-up calls, or campaign-based outreach, depending on client requirements.
ICC also provides consulting and planning around contact center launch and optimization. This involves designing workflows, call scripts, service level definitions, and quality assurance frameworks so that enterprises can align their customer communication processes with internal policies and regulatory requirements. In many cases, ICC’s services function as an extension of clients’ own customer support organizations, allowing enterprises to adjust capacity without building and staffing internal centers.
Human resource services represent another focus area. ICC recruits, trains, and deploys contact center personnel, including supervisors and operators, for both its own centers and potentially for on-site operations at client locations. Training commonly covers customer service protocols, product or service knowledge specified by the client, and compliance with industry guidelines. This positions ICC in the broader BPO and HR services categories, where its expertise is anchored in contact center environments.
From a marketplace and taxonomy standpoint, ICC aligns with categories such as customer contact outsourcing, call center services, and business process outsourcing for customer service and back-office tasks. Enterprises typically engage ICC when they require outsourced handling of customer communications in Japan, combining telephony infrastructure, operational management, and workforce services under a single provider.
Our description of ICC (International Communications Corporation). Updated February 2026.
