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FusionconnectSM

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Who is FusionconnectSM?

Fusion Connect is a managed communications and network services provider delivering cloud-based voice, connectivity, and security solutions for business and enterprise environments.

  • Managed business voice services, including cloud-hosted Voice Over Internet Protocol (VoIP) and unified communications
  • Business internet access and managed network connectivity services
  • Software-Defined Wide Area Network (SD-WAN) and network security services for distributed enterprises
  • Collaboration and contact center services integrated with cloud platforms
  • Managed IT and support services for multi-site and hybrid work environments
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More About FusionconnectSM

Fusion Connect focuses on managed communications and networking services that support enterprise and multi-location business environments, with an emphasis on cloud-based voice, connectivity, and security. Its offerings are positioned for organizations that require managed service delivery, Service Level Agreements (SLAs), and integration across multiple sites, remote workers, and cloud applications.

In voice and collaboration, the company provides cloud-hosted VoIP and unified communications services (UCaaS) that map to enterprise telephony and collaboration categories. These services typically include hosted PBX capabilities, SIP-based calling, voicemail, conferencing, and integrations with collaboration platforms such as Microsoft 365 (collaboration) and Microsoft Teams (collaboration). Fusion Connect positions its calling and meeting solutions to support hybrid work use cases, branch offices, and contact center workflows, while handling PSTN connectivity and carrier services as a managed provider.

On the network side, Fusion Connect delivers business internet access and managed connectivity, aligning with Wide Area Network (WAN) and branch networking categories. The portfolio includes broadband, dedicated internet, and related access services, combined with SD-WAN (networking) for policy-based traffic management, application-aware routing, and branch-to-cloud connectivity. These SD-WAN deployments commonly rely on secure tunneling, dynamic path selection, and Quality of Service (QoS) mechanisms to support latency-sensitive applications such as voice and video.

Security capabilities are integrated into its managed network services, aligning with network security and secure access categories. Fusion Connect incorporates firewall services, secure VPNs, and security features embedded in SD-WAN (network security), providing segmentation, encrypted tunnels, and policy enforcement between sites and cloud destinations. This positions the company in the Managed Security Services (MSS) segment for customers that prefer provider-operated infrastructure rather than in-house deployment and monitoring.

In addition, Fusion Connect offers managed IT and support services that cover device management, monitoring, and help desk for distributed organizations. These services support enterprises that standardize on a single provider for voice, data, and security across multiple locations. From a directory and taxonomy perspective, Fusion Connect aligns with categories such as unified communications as a service (UCaaS), managed network services, SD-WAN services, business internet access, and MSS, with a focus on delivering these as integrated, provider-managed solutions to mid-market and enterprise customers.

Our description of FusionconnectSM. Updated December 2025.

Market segments

  • Information Technology / Software & Services / IT Services / Internet Services & Infrastructure

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Headquarters
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