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Crexendo

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Who is Crexendo?

Crexendo is a communications technology provider that delivers cloud-based unified communications and contact center services for business and enterprise environments.

  • Cloud-hosted unified communications as a service (UCaaS) platform for voice, video, messaging, and collaboration.
  • Cloud contact center as a service (CCaaS) capabilities for inbound and outbound customer interactions.
  • Voice Over Internet Protocol (VoIP) telephony solutions, including IP phone support and softphone endpoints.
  • PBX and call management features delivered via multi-tenant cloud infrastructure.
  • Administration, analytics, and user management tools for IT teams and service providers.
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More About Crexendo

Crexendo focuses on cloud-delivered communications services that replace or extend on-premises (on-prem) PBX systems for commercial, institutional, and distributed organizations. Its core offerings provide unified communications as a service (UCaaS) and contact center as a service (CCaaS) delivered over IP networks, supporting enterprise voice, video, messaging, conferencing, and contact handling through a hosted architecture. These services are designed for multi-site businesses, remote workers, and organizations that standardize on VoIP-based calling and collaboration.

The Crexendo platform (UCaaS) uses SIP-based VoIP and related IP telephony protocols to connect IP desk phones, softphones, and mobile clients to the cloud PBX. Typical enterprise features include auto attendants, call queues, hunt groups, voicemail, extension dialing, call recording, conferencing, and presence, exposed through web-based administration portals and user clients. Integration with Session Initiation Protocol (SIP) trunking and existing network infrastructure allows organizations to migrate from legacy TDM or hardware-based PBX systems to a hosted environment while retaining enterprise numbering plans and call routing policies where required.

For customer service operations, Crexendo provides contact center capabilities (CCaaS) that run on its cloud platform. These capabilities usually include skills-based routing, queue management, supervisor monitoring, historical and real-time reporting, and support for voice interactions, with options to extend to omnichannel workflows when configured. Enterprises and service organizations use these functions to manage inbound support lines, sales teams, and internal help desks without deploying and maintaining dedicated contact center hardware on premises.

Crexendo’s services are positioned in the enterprise communications and collaboration marketplace alongside other Unified Communications as a Service (UCAAS) and CCaaS providers, with a focus on hosted PBX, VoIP calling, and administrative control for IT teams. The company supports common enterprise deployment approaches, such as centralized cloud hosting with distributed endpoints across offices, branches, and home workers. Web-based management consoles allow administrators to configure users, numbers, routing, devices, and policies, and to access call detail records and usage analytics for capacity planning and compliance needs.

From a directory and taxonomy perspective, Crexendo fits into cloud communications categories including unified communications as a service (UCaaS), cloud PBX/VoIP telephony, and contact center as a service (CCaaS). Its technology stack aligns with IP networking and SIP-based telephony, serving organizations that are standardizing on cloud-hosted collaboration platforms and seeking to centralize voice and contact center infrastructure in the cloud while maintaining control over configuration and governance.

Our description of Crexendo. Updated December 2025.

Market segments

  • Telecommunication Services / Diversified Telecommunication Services / Integrated Telecommunication Services

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Company details

Headquarters
Tempe, AZ
Stock ticker
CXDO

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