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Who is Confide?
Confide is a New Zealand-based provider of digital mental health and wellbeing support services for workplaces and organisations.
- Digital platform for mental health and wellbeing support for employees and members
- Confidential access to registered mental health professionals via online channels
- Workplace wellbeing programmes and services for employers and HR teams
- Support for individuals, couples, and families in organisational contexts
- Analytics and reporting for organisations on utilisation and wellbeing themes (workplace wellbeing analytics)
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More About Confide
Confide operates as a workplace-focused mental health and wellbeing service provider, delivering digital access to registered therapists and counsellors for employees and associated stakeholders of client organisations. The company positions its services as a structured alternative or complement to employee assistance programmes (EAP), with an emphasis on online delivery, predictable pricing models, and defined service levels suitable for enterprise procurement and governance requirements.
The core offering is a digital mental health support platform (digital mental health services) through which users can book and attend sessions with qualified practitioners. Interaction channels typically include secure video sessions and other online communication methods, designed to be accessible from standard enterprise and personal devices, such as laptops and smartphones. The service architecture relies on common web application frameworks and secure communication protocols, including encrypted transport for all user interactions with the platform. Identity and access workflows are structured around individual user accounts linked to an employer, membership body, or partner organisation, enabling controlled access while maintaining confidentiality between users and their organisations.
For enterprises, Confide offers workplace wellbeing programmes (workplace wellbeing services) that can be configured to align with organisational policies and existing HR, health, and safety frameworks. These programmes cover access to mental health professionals, information resources, and structured support pathways for individuals, couples, and families associated with the workforce. Employers can contract Confide on a subscription or package basis, allowing them to extend mental health support as an employee benefit, with defined eligibility, session allocations, and escalation routes to clinical or specialist care where appropriate within the scope of Confide’s services.
Confide also provides usage reporting and wellbeing insights for organisations (workplace wellbeing analytics), typically in aggregated and de-identified form so that enterprises can understand utilisation levels, broad theme areas, and time-based patterns without accessing personal clinical information. These analytics support internal decision-making in HR, health and safety, and people and culture functions, and can be aligned with organisational risk management and wellbeing strategies. The reporting capabilities place Confide within the broader category of workplace mental health platforms that combine service delivery with data-informed programme oversight.
Within an enterprise IT and services directory, Confide can be categorised under digital mental health platforms, workplace wellbeing and employee support services, and HR and people analytics for wellbeing. Its offerings are used by employers, membership organisations, and institutions that require structured, contract-based access to mental health professionals, delivered through a secure, web-based platform and supported by reporting suitable for governance and compliance contexts.
Our description of Confide. Updated December 2025.
