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Who is ClearCaptions?
ClearCaptions is a telecommunications service provider that delivers captioned telephone communication for people with hearing loss, integrating specialized endpoints and cloud-based captioning services under the Federal Communications Commission (FCC) Internet Protocol Captioned Telephone Service (IP CTS) framework.
- Captioned telephone services for individuals with hearing loss, funded under IP CTS.
- Proprietary caption-enabled phone hardware and software endpoints for home and office use.
- Cloud-based call processing and real-time voice-to-text caption delivery (accessibility communications).
- Account management, user registration, and eligibility verification compliant with FCC requirements.
- Support, training, and onboarding for consumers and organizations that deploy captioned calling solutions.
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More About ClearCaptions
ClearCaptions provides captioned telephone communication for people with hearing loss who need real-time text support to understand voice calls, operating under the United States Federal Communications Commission (FCC) Internet Protocol Captioned Telephone Service (IP CTS) program. The service delivers near real-time text of the other party’s spoken words on a dedicated caption phone display or compatible application interface while preserving standard voice audio on the call.
The company’s core offering combines purpose-built caption-enabled phone hardware (assistive communications devices) with cloud-based captioning infrastructure (IP CTS platform). Calls typically traverse standard telephony networks while audio streams are routed through the ClearCaptions captioning service, where speech recognition technologies and, where applicable, live captioning support are used to generate text. The resulting captions are transmitted back over IP networks to the user’s endpoint for synchronous display with the ongoing conversation.
ClearCaptions positions its service for use in residential and small business environments where individuals with hearing loss participate in routine and work-related voice calls. The company’s website indicates alignment with FCC rules for IP CTS, including user eligibility attestation that hearing loss necessitates the use of captioned telephone service. This positions ClearCaptions within enterprise and institutional accessibility and compliance frameworks, such as accommodations that support Americans with Disabilities Act (ADA)-related communication needs in workplace or public service contexts.
From a technical deployment perspective, ClearCaptions relies on IP connectivity to deliver captions, meaning that organizations and households must provide compatible broadband or network access for the caption endpoint. Architecturally, the solution maps into enterprise telephony and unified communications environments as an assistive overlay, rather than a full PBX or Unified Communications as a Service (UCAAS) replacement. Organizations that provide phones to employees or constituents with hearing loss may deploy ClearCaptions endpoints alongside existing desk phones or as a specialized alternative for those users.
ClearCaptions’ offering sits within the assistive telecommunications and accessibility communications category. It aligns with other IP CTS solutions that use recognized telecom protocols and FCC program structures but differentiates itself through its own hardware devices, call management workflows, and user support processes. For directory and marketplace classification, ClearCaptions can be categorized under: assistive communication services, captioned telephony (IP CTS), accessibility solutions for hearing loss, and telecom-based disability accommodation tools suitable for integration into enterprise HR, facilities, and IT accessibility planning.
Our description of ClearCaptions. Updated December 2025.
