Park Place Technologies to Provide Category-Exclusive Support for Everpure M and X Series FlashArrays

Park Place Technologies introduced a third-party support service for companies running Everpure M and X Series FlashArrays, covering hardware break/fix and Purity//FA software support. The service is positioned for organizations whose systems were past their initial committed term and who want a support option other than an OEM renewal or hardware refresh.

The offering includes what Park Place Technologies describes as full FlashArray support for M and X series arrays, with 24/7 coverage and a four-hour response time. The company also stated the service provides hardware and software troubleshooting via remote support from Level 3 engineers and includes current generation parts replacement. Park Place Technologies said the service price is 30%-40% less than Everpure renewal pricing.

Functionally, the service pairs hardware support with Purity//FA software support for Everpure FlashArrays. It provides hardware break/fix and current generation parts replacement, and it offers remote Purity//FA software troubleshooting and operational support. The company said the SLAs are tailored to customer environments and timelines, with coverage up to 24/7.

Park Place Technologies said the service provides hardware and Purity//FA software support for Everpure users and begins June 1. Jason Allen, Vice President of Complex Solutions at Park Place Technologies, said, “For operations where Everpure FlashArrays are working well at their third year OEM renewal, switching to Park Place support will save considerable subscription cost while providing the expert, reliable, and flexible global support we are known for,” said Jason Allen, Vice President of Complex Solutions at Park Place Technologies.