Nokia and Turkcell complete fixed broadband analytics project

Nokia and Turkcell completed a fixed-network project in Türkiye that added end-to-end monitoring of fixed broadband experience and enabled automation for earlier issue detection. The work focused on improving fixed broadband performance for more than 3 million customers.

The initiative began in early 2025 and gave Turkcell visibility spanning access networks through subscriber home networks. Nokia described the project as built on a cloud-based architecture and aimed at detecting and resolving issues before they affected customers.

Turkcell deployed a large-scale fixed network analytics system that processes service-quality data collected hourly for an estimated 15 million smart and connected devices. The deployment brought performance and experience monitoring to near real-time levels, with the goal of reducing the risk of faults and outages and enabling faster and more accurate intervention. Nokia’s AI-powered fixed network analytics solution was described as cloud-native to support scalability, resilience, and future readiness.

John Harrington, Executive Vice-President & Head of Europe at Nokia, said, “AI-driven analytics are increasingly shaping how fixed networks are planned and operated. Using Nokia’s fixed network analytics and AI capabilities gives operations teams a more complete view of network behavior. This level of insight supports the earlier identification of network issues, more accurate prioritization, and smoother day-to-day operations while enabling automation to be introduced in a structured way, aligned with how networks evolve over time,” said John Harrington, Executive Vice-President & Head of Europe at Nokia. Prof. Disaster Recovery (DR). V. Çağrı Güngör, Chief Technology Officer at Turkcell, said, “As remote work, online education, and the digital economy evolve, fixed broadband services now sit at the very heart of our daily routines. Guided by this reality, as Turkcell we are elevating our service quality through proactive maintenance protocols in our fixed network. Our objective is to ensure home connectivity is both stable and of the highest standard. This approach prevents our customers from losing time with support calls and ensures a frictionless experience. Ultimately, this strong infrastructure and high satisfaction level, provide a solid foundation for the innovative services we are set to deliver,” said Prof. DR. V. Çağrı Güngör, Chief Technology Officer at Turkcell, about the partnership.