Corning's Global Network Transformation with Itential

Corning's recent initiative to refresh its global device network emphasizes the challenges and strategies involved in large-scale technology updates by relying on automation and orchestration.

Overview of the Initiative

As Corning undertook its global device refresh, it faced the task of modernizing thousands of devices across multiple countries by 2030, all without increasing its workforce. For Corning, upgrading the network was not optional, as it supports critical operations worldwide.

Challenges Encountered

The company's network team identified several issues with their previous manual change management processes, including inconsistent scripts and scattered compliance checks. This inefficiency posed risks such as configuration errors and potential outage disruptions.

Recognizing that the manual processes could not handle the expected scale of changes, Corning sought a solution that could enable efficient orchestration across its complex network environment.

Integration of Automation

Itential provided a solution by implementing automation and orchestration into Corning's network operations. This approach allowed Corning to integrate existing systems into a unified workflow, automating not only changes but also approvals, compliance checks, and validations.

Moreover, the flexibility of the system supporting both low-code and high-code automation facilitated quick innovation among engineers while maintaining control.

Impact of the Solution

The transition to automated processes proved to be organizationally beneficial as well as technological. Corning's network team could now expedite the device refresh globally while keeping operations within the existing staff structure.

According to Chris Healy, “Itential has given us the ability to take a consistent, scalable approach to network automation across our global environment... while staying within our current staffing model.”

Conclusion

Corning's experience illustrates the necessity of automation and orchestration in modern enterprises facing extensive network updates. This case underscores the reduced feasibility of relying on manual efforts as technology demands increase, showcasing what can be achieved through effective integration of automated solutions.