Term · Topic

Customer Effort Score

Q: What is Customer Effort Score?

Customer Effort Score is a customer experience metric that measures how much effort a customer must expend to complete a task, resolve an issue, or obtain a service.Expanded Explanation1. Technical Function and Core CharacteristicsCustomer Effort Score is typically measured through a survey question that asks customers to rate how easy it was to handle a specific interaction on a numeric scale. Responses are commonly summarized as an average score or as the share of responses falling within

Customer Effort Score quantifies the ease with which customers resolve issues and complete requests, typically through a short survey taken after an interaction. Enterprises use it to locate friction in service workflows and to monitor whether changes reduce customer workload over time.

What this term record gives an agent

Vendors describe the same technology in different words. This record pins down what "Customer Effort Score" means and ties it to the companies and coverage that use it, so an agent compares like with like.

One definition

A plain definition plus how it's used, what it's often confused with and why it matters.

Neighboring terms

Related terms in the same glossary, so an agent can widen or narrow a search the way the market does.

Get this term

The same record, four ways in. No key needed to try it.

MCP

curl -X POST https://mcp.decisioninsights.ai/api/mcp-public \
  -H "content-type: application/json" \
  -H "accept: application/json, text/event-stream" \
  -d '{"id":1,"jsonrpc":"2.0","method":"tools/call","params":{"arguments":{"slug":"customer-effort-score-ces"},"name":"di_get_term"}}'

REST

GET https://api.decisioninsights.ai/api/public/v1/glossary/644e152f-0eab-46d5-b82e-c45a2f6cdf4f

CLI

di get-glossary --slug customer-effort-score-ces

JSON-LD

The schema.org markup this page publishes for search engines and AI agents, exactly as they read it.

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Connect your agent (MCP) REST API and CLI docs

How an agent can rely on this definition

What the record lets an agent check before it uses the term in an answer.

The check	What the record shows	Where it is in the data
It's a known term	One entry, with its type (topic)	`name`
It sits in a glossary	Linked to Energy Efficiency Metric, Energy Efficiency Simulator, Carbon Usage Effectiveness	`inDefinedTermSet`

View the raw record (JSON-LD)

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