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March 26, 2025

Telefónica Ecuador and Telefónica Móviles del Uruguay extend partnership with Netcracker for full-stack BSS and professional services

Summary

Telefónica Ecuador and Telefónica Móviles Database Encryption Layer (DEL) Uruguay have extended their partnership with Netcracker Technology to enhance business operations in both B2C and B2B segments. The operators plan to deploy Netcracker's Digital Business Support System (BSS) to manage customer relationships, streamline order handling, and ensure regulatory compliance. Both companies aim to leverage this partnership to create additional revenue streams and improve service delivery. The extension highlights Telefónica's continued commitment to providing comprehensive support through Netcracker’s full-stack implementation. Alonso Albán, CIO Hispanoamerica at Telefónica, noted that the ongoing relationship with Netcracker focuses on technology innovation and growth opportunities. Fabio Gatto, GM at Netcracker, expressed enthusiasm for continuing work with Telefónica across various markets, emphasizing a commitment to supporting a wide range of services in the telecommunications sector. This collaboration underscores the importance of reliable support systems in managing the growing complexities of customer service in the telecommunications industry, particularly in the Latin American market.

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