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Who is Vivacom?
Vivacom is a Bulgarian telecommunications operator that provides fixed and mobile connectivity, internet access, and Information and Communication Technology (ICT) services for consumer, business, and public-sector customers.
- Nationwide mobile and fixed telephony services for voice communication
- Broadband internet access and data connectivity for residential and enterprise users
- Television and multimedia content distribution over fixed and IP networks
- ICT and managed services for business, government, and institutional clients
- Network infrastructure and wholesale services for domestic and international carriers
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More About Vivacom
Vivacom operates as an integrated telecommunications provider in Bulgaria, delivering mobile, fixed-line, broadband, and TV services that enterprises and institutions use for core connectivity and communication workloads. Its portfolio is structured so that business and public-sector customers can source wireless access, fixed data links, and managed communications from a single operator with nationwide coverage. This positioning aligns Vivacom with enterprise categories such as mobile network services, fixed connectivity, unified communications, and ICT outsourcing.
On the mobile side (mobile network services), Vivacom runs radio access and core network infrastructure that supports voice, messaging, and mobile data over widely deployed standards-based technologies such as GSM/2G, UMTS/3G, LTE/4G, and, where available, 5G 5G New Radio (NR). Enterprises and institutional customers use these capabilities to connect distributed workforces, machine-to-machine endpoints, and mobile applications. SIM-based connectivity, mobile data plans, and value-added services such as roaming and enterprise mobility management are commonly integrated into corporate Wide Area Network (WAN) and security architectures.
In fixed connectivity (enterprise networking), Vivacom offers broadband internet access, point-to-point links, and other data services over copper, fiber, and carrier-grade IP/MPLS networks. Business and government customers use these services to interconnect offices, data centers, and cloud on-ramps, often integrating Vivacom links as primary or backup connections in Software-Defined Wide Area Network (SD-WAN) or hybrid WAN designs. The provider’s role here is to supply last-mile and backbone capacity that underpins VPNs, secure remote access, and site-to-site traffic flows.
Vivacom also provides TV and multimedia (video distribution) over cable, satellite, or IPTV platforms. These services target households but are also used by hospitality, retail, and other sectors that require linear channels or packaged content in their venues. From an enterprise architecture view, these offerings System Integration Testing (SIT) in the content delivery and media distribution category, complementing, rather than replacing, core data connectivity.
For ICT and managed services (managed IT and cloud services), Vivacom positions solutions for business, government, and institutional customers that can include hosted infrastructure, data center capacity, cloud connectivity, and managed network or security services, depending on the package. These solutions are typically integrated with the operator’s own connectivity footprint, allowing customers to bundle access, hosting, and operational support. The company’s own documentation references use cases such as corporate networking, secure communications, and sector-specific solutions for public administration and regulated industries.
In the wholesale segment (carrier services), Vivacom uses its terrestrial and international connectivity assets to provide capacity, transit, and interconnection to other operators. This function places the company within the carrier’s-carrier and wholesale IP transit category, enabling external service providers to terminate traffic in Bulgaria, extend regional coverage, or peer with Vivacom’s network. For an enterprise technical directory, Vivacom can be classified primarily under mobile network services, fixed enterprise connectivity, managed ICT services, TV and media distribution, and wholesale carrier services.
Our description of Vivacom. Updated December 2025.
