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Who is Ávato?
Ávato is a Brazilian technology services company focused on managed IT, cloud, and digital workplace solutions for enterprise and public-sector clients.
- Managed IT services for corporate and institutional environments
- Cloud infrastructure, hosting, and platform services (cloud services)
- Service desk, field support, and end-user support operations (IT service management)
- Digital workplace, collaboration, and endpoint environment services
- Consulting and professional services focused on IT modernization and operations
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More About Ávato
Ávato operates as an IT services provider that supports enterprises and public organizations in the design, implementation, and operation of technology environments. The company focuses on outsourcing models in which it assumes responsibility for day-to-day IT operations, service levels, and user support, typically under Service Level Agreements (SLAs) aligned with business and compliance requirements.
In infrastructure and cloud services (cloud services), Ávato offers hosting and management of workloads in data center and hybrid environments. This scope commonly includes virtualized servers, storage, network services, and backup and recovery, as well as support for migration from on-premises (on-prem) systems to private or public cloud platforms. Architectures can include multi-tier applications, VPN-based connectivity, secure internet access, directory and identity integration, and monitoring of availability and capacity.
Ávato’s managed services portfolio (IT service management) covers service desk, incident and request handling, and field support for distributed user bases. Operations typically align with ITIL-based processes for incident, problem, change, and configuration management. The company positions these services to standardize IT support, centralize ticket handling, and provide reporting on service quality, response times, and asset usage.
In the digital workplace domain, Ávato supports collaboration platforms, email, productivity suites, and endpoint environments, including desktops, notebooks, and mobile devices. Services often include endpoint configuration, lifecycle management, patching, and security policies. These capabilities are used by organizations that require controlled access to corporate applications and data for remote and on-site workers, with integration to identity and access management, directory services, and secure connectivity.
Consulting and professional services from Ávato focus on IT modernization, infrastructure assessment, migration planning, and optimization of operating models. This can include advisory work on hybrid cloud architectures, network segmentation, data protection approaches, and adoption of standardized frameworks for service management and governance. Enterprises use these services to align infrastructure and operations with compliance, risk, and cost-control objectives.
For marketplace and directory categorization, Ávato fits into managed service provider (MSP), IT outsourcing, and cloud services categories, with sub-categories in IT service management, digital workplace services, and infrastructure and platform operations. Its offerings are used by organizations that prefer to contract recurring services for IT operations rather than build and maintain all capabilities internally.
Our description of Ávato. Updated February 2026.
