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Totalcom

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Who is Totalcom?

Totalcom is an Australian communications and technology services provider focused on enterprise telephony, networking, and managed communication solutions.

  • Enterprise telephony and unified communications solutions for business and government environments
  • Design, deployment, and support of IP-based voice and data networks (networking)
  • Managed services and maintenance for communication infrastructure (managed IT services)
  • Contact centre and customer interaction systems integration (contact centre technology)
  • Consulting, project delivery, and lifecycle management for communication platforms
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More About Totalcom

Totalcom operates as a communications and technology integrator that focuses on enterprise-grade voice, data, and collaboration environments for Australian organisations in sectors such as government, corporate, and education.

The company’s offerings typically centre on IP telephony and unified communications (unified communications), supporting deployments where desk phones, softphones, conferencing, messaging, and presence services are integrated into a single communication environment that can be administered centrally by IT teams.

Within networking (networking), Totalcom designs and supports IP-based network architectures that carry converged voice and data traffic, aligning with common enterprise networking practices such as Virtual LAN (VLAN) segmentation for voice, Quality of Service (QoS) for call quality, and secure remote access for distributed workforces.

Totalcom’s managed services (managed IT services) cover ongoing monitoring, incident response, configuration management, and periodic upgrades for communication platforms, which allows customers to offload day-to-day operational activities related to PBXs, session border controllers, gateways, and related infrastructure.

For contact centre environments (contact centre technology), the company works with multi-channel interaction flows, including voice routing, interactive voice response (IVR), call recording, and reporting dashboards that allow supervisors to monitor queue performance, agent utilisation, and service levels in real time or near real time.

From an architectural perspective, Totalcom engagements commonly involve SIP-based telephony (communications protocol), IP trunking, and integration with customer directory and identity systems such as LDAP or Active Directory, along with connectivity to public networks via carriers and Session Initiation Protocol (SIP) providers.

In cloud and hybrid communication scenarios (cloud communications), Totalcom supports environments where on-premises (on-prem) PBX or call control platforms are integrated with hosted or Software-as-a-Service (SaaS) collaboration suites, enabling features such as remote extension connectivity, softphone usage over Virtual Private Network (VPN) or secure internet links, and failover between sites or data centres.

Within an enterprise IT directory or marketplace, Totalcom fits under categories such as unified communications and collaboration, enterprise telephony, contact centre technology, networking services, and managed IT services, with offerings that align to design, implementation, and lifecycle support of voice and collaboration infrastructure.

Our description of Totalcom. Updated December 2025.

Market segments

  • Telecommunication Services / Diversified Telecommunication Services / Integrated Telecommunication Services

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Headquarters
Australia

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