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Who is Televoice?
Televoice is a telecommunications and contact center services provider that offers call handling, outsourcing, and related business communication solutions for enterprises and institutions.
- Outsourced call center and contact center services for inbound and outbound voice communication.
- Customer service and helpdesk support operations for businesses and public-sector entities.
- Telemarketing and sales support campaigns via telephone and related channels.
- Business process outsourcing (BPO) focused on customer contact and service workflows.
- Consulting and setup of tailored communication processes and scripts for client projects.
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More About
Televoice operates in the telecommunications and business process outsourcing domain, focusing on contact center services that support organizations in handling customer interactions at scale. Its offerings are typically used by enterprises, utilities, financial institutions, and public-sector organizations that need structured, measurable voice-based customer communication without building or maintaining an internal call center.
The company’s core service line centers on outsourced call center operations, covering inbound services such as customer service, information hotlines, complaint handling, and technical or administrative support, as well as outbound services such as telemarketing, customer retention, satisfaction surveys, and debt collection reminders. These services are usually delivered through dedicated or shared agent teams, configured according to client volume, Service Level Agreements (SLAs), and operating hours requirements.
Televoice’s solutions are implemented on standard contact center architectures that combine automatic call distribution (ACD), interactive voice response (IVR), call queuing, and call recording to provide predictable service levels and traceability. Integration with customer relationship management (CRM) systems and ticketing platforms is typically applied so that agents can access customer data, log interactions, and route follow-up tasks back into the client’s internal processes. Standard telecommunications protocols such as SIP-based Voice Over Internet Protocol (VoIP) and PSTN interconnects are commonly part of the technical stack for handling large volumes of calls.
Within the enterprise IT and services marketplace, Televoice aligns with categories such as contact center outsourcing, customer service BPO, and telemarketing services. Compared with in-house call center platforms or Software-as-a-Service (SaaS) contact center tools, Televoice focuses on providing both the human resources (agents and supervisors) and the operational framework, rather than only the technology. This allows client organizations to externalize staffing, training, workforce management, and quality monitoring activities while retaining control over communication guidelines, compliance requirements, and performance metrics.
From a business standpoint, Televoice’s role is to help organizations stabilize or extend their customer-facing capacity, handle peak loads such as seasonal campaigns or incident hotlines, and support multi-shift or 24/7 operations where required by the contract. The company’s positioning in a directory maps to outsourced customer contact services, including inbound and outbound call handling, helpdesk support, telemarketing and sales campaigns, and customer experience support functions within the broader telecommunications and IT-enabled services ecosystem.
Our description of Televoice. Updated February 2026.
