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Who is unifi?
unifi is a Malaysian telecommunications service provider offering fixed broadband, mobile, voice, and related digital services for residential, business, and enterprise customers.
- Fixed broadband and Wi‑Fi connectivity for homes, businesses, and enterprise sites
- Mobile services, including data, voice, and messaging plans
- Converged solutions bundling broadband, mobile, and voice services
- Enterprise connectivity, managed network, and communication services
- Digital services such as entertainment, collaboration, and value-added applications
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More About unifi
unifi is a communications brand under Telekom Malaysia Berhad focused on providing IP-based connectivity and digital services to households, small and medium businesses, and larger enterprise and public sector customers. For enterprise and institutional environments, unifi positions its offerings around high-capacity fixed broadband access, managed connectivity, and integrated communication services that connect offices, branches, and remote workers across Malaysia.
On the network layer, unifi services commonly rely on Fiber-to-the-Home (FTTH) and fiber-to-the-premises (FTTP) architectures for fixed broadband, with Ethernet and Wi‑Fi as the primary access technologies within customer premises. For mobile services, unifi operates on LTE/4G and 5G (mobile connectivity) networks via its spectrum assets and partnerships. Enterprise customers typically integrate unifi links into their Wide Area Network (WAN) architectures, which may include Virtual Private Network (VPN) (network security), Multiprotocol Label Switching (MPLS) (WAN transport), or Software-Defined Wide Area Network (SD-WAN) (software-defined networking) overlays provided either by Telekom Malaysia or third-party vendors.
For business and enterprise segments, unifi provides connectivity bundles that can include symmetrical or high-bandwidth internet access, static IP options, and managed Customer Premises Equipment (CPE) such as routers, gateways, and Wi‑Fi access points. Voice offerings may use SIP-based (unified communications) and Voice Over Internet Protocol (VoIP) (IP telephony) protocols delivered over the same broadband infrastructure, enabling integration with corporate PBXs, IP phones, or contact center platforms. These services are used in retail outlets, branch offices, hospitality sites, and multi-site enterprises that require consistent connectivity across locations.
In addition to core connectivity, unifi offers digital and over-the-top services, such as IP-based television and streaming entertainment (digital media), which can be bundled with broadband for both home and business environments like hospitality or waiting areas. Collaboration and productivity services are available through partnerships and value-added offerings, aligning unifi with enterprise categories such as Unified Communications as a Service (UCAAS), connectivity-as-a-service, and managed Wi‑Fi (managed network services).
From a marketplace categorization perspective, unifi fits into several enterprise IT and telecom service categories: fixed broadband (network access), mobile connectivity (cellular services), enterprise WAN and internet access (network services), managed network and Wi‑Fi (managed services), and IP voice and collaboration (unified communications). Organizations evaluating connectivity providers in Malaysia can view unifi as one of the national brands under Telekom Malaysia that supplies last-mile access, bundled network services, and associated digital applications that integrate with broader enterprise network and cloud architectures.
Our description of unifi. Updated February 2026.
