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Who is MetroFax?
MetroFax is a cloud-based internet fax service that enables businesses and institutions to send and receive faxes via email, web, and mobile applications without on-premises (on-prem) fax hardware.
- Cloud faxing service for sending and receiving faxes over the internet
- Email-to-fax and fax-to-email workflows for individual and shared mailboxes
- Web-based portal for fax management, activity tracking, and configuration
- Mobile applications for fax transmission and retrieval from smartphones and tablets
- Subscription plans for small businesses, enterprises, and multi-user teams
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More About MetroFax
MetroFax provides an online faxing service that replaces or augments traditional fax machines and phone-line-based fax servers with a hosted, IP-based delivery model. The platform is oriented toward organizations that want to maintain fax-based workflows while moving transmission, reception, and storage into a managed, cloud fax (communications) environment. Users send and receive faxes through standard internet channels, while MetroFax manages telephony integration and document delivery on the backend.
The service supports faxing via email, allowing users to send documents as attachments to a designated fax address and receive inbound faxes directly into one or more email inboxes. This workflow integrates with existing enterprise email platforms (collaboration) and reduces reliance on physical fax machines in distributed offices or remote work settings. The web-based portal provides centralized access to sent and received faxes, contact management, and configuration of fax numbers and account settings, which can support teams that need shared visibility into fax traffic.
MetroFax assigns dedicated fax numbers and routes inbound faxes to configured destinations, such as individual users, groups, or shared email addresses. This enables role-based or departmental fax handling, which is common in sectors where fax remains prevalent, including healthcare, legal, financial services, and public sector organizations. The platform uses standard internet protocols for user access and authentication, while handling fax transmission over telephony networks on the service side, functioning as a hosted fax gateway (unified communications).
The company offers subscription-based plans that scale from single-user to multi-user configurations, aligning with small business requirements as well as larger departmental or enterprise use cases. Because faxing is delivered as a hosted service, organizations can reduce or avoid deployment of fax servers, analog phone lines, or on-prem fax boards. The web and mobile interfaces allow staff to send and receive faxes from laptops or mobile devices, which can align with bring-your-own-device (BYOD) and remote work policies.
In marketplace and IT taxonomy terms, MetroFax fits within cloud fax services, online faxing, and hosted unified communications adjuncts. It is typically evaluated alongside other internet fax providers as an alternative to hardware-based fax machines and on-prem fax infrastructure, with selection often based on factors such as reliability, compliance alignment, geographic coverage of fax numbers, integration into existing email and workflow systems, and administrative control for multi-user environments.
Our description of MetroFax. Updated February 2026.
