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Who is IP Integration?
IP Integration is a UK-based contact centre technology and customer experience solutions provider that designs, implements, and supports omnichannel communications platforms for enterprises and public-sector organizations.
- Consulting, design, and integration of cloud and on-premises (on-prem) contact centre platforms (contact centre infrastructure).
- Deployment and support of omnichannel customer interaction solutions across voice, email, chat, and digital channels (customer experience).
- Managed services, monitoring, and operational support for contact centre environments (IT services).
- Integration of contact centre systems with CRM, workforce engagement, and analytics tools (systems integration).
- Migration and optimization services for organizations moving from legacy telephony to modern CX platforms (cloud transition services).
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IP Integration is a specialist contact centre and customer experience systems integrator that works with enterprises, utilities, financial services firms, and public-sector bodies to design, deploy, and operate communications platforms that support high-volume customer interaction workflows.
The company focuses on contact centre infrastructure and customer experience solutions, including cloud contact centre platforms, on-prem and hybrid telephony, and omnichannel routing that coordinates voice, email, web chat, messaging, and social channels in a single environment.
In enterprise contexts, IP Integration positions its offerings as part of a broader CX architecture, integrating telephony, interactive voice response (IVR), automatic call distribution (ACD), and skills-based routing with CRM systems, ticketing platforms, and case management tools so agents can access context and customer history during interactions.
Its service portfolio typically includes discovery and consulting engagements, solution design, platform implementation, and systems integration work that links contact centre platforms to identity and access management, directory services, and third-party applications via APIs and standard protocols such as Session Initiation Protocol (SIP) for voice and REST-based interfaces for digital channels.
IP Integration also offers managed services and support for contact centres, providing monitoring, incident response, configuration changes, and ongoing optimization, which allows organizations to offload day-to-day operational tasks while maintaining governance and alignment with internal IT and service management frameworks.
From a marketplace taxonomy perspective, the company aligns to categories including contact centre infrastructure, customer experience and engagement platforms, IT services and managed services for communication environments, and systems integration for CRM and workforce technologies.
Its role in enterprise environments is to provide a single partner that can interpret business requirements for customer service and translate them into deployed architectures that accommodate compliance, resilience, and performance needs across contact centres and associated customer interaction channels.
Our description of IP Integration. Updated February 2026.
