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Who is DialPlan?
DialPlan is an Australian telecommunications services provider that designs, deploys, and manages business voice and data solutions for small and medium enterprises.
- Business-grade voice services for SMEs, including hosted telephony and SIP-based calling (business communications).
- IP-based phone systems and unified communications deployments for office and multi-site environments (unified communications).
- Network and connectivity services supporting Voice Over Internet Protocol (VoIP), data, and internet access for business locations (connectivity).
- Consulting, provisioning, and ongoing management of business phone plans and call routing configurations (telecom lifecycle services).
- Support and maintenance services for business telephony infrastructure and end-user environments (managed communications services).
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DialPlan operates in the Australian business telecommunications market, focusing on voice and data solutions for small and medium-sized enterprises that require business-grade phone systems, call routing, and connectivity across offices or distributed workforces.
The company’s offerings typically align with IP telephony and unified communications (unified communications), where voice services are delivered over data networks using standards such as Session Initiation Protocol (SIP) and VoIP, and are integrated with business workflows, desk phones, and softphone clients.
DialPlan positions its services as a managed alternative to enterprises procuring and configuring telephony on their own, providing design, provisioning, and administration of phone systems, number management, and call routing plans that support inbound and outbound call flows, hunt groups, and other PBX-style features.
In this role, DialPlan addresses common enterprise requirements such as centralised management of extensions, direct-in-dial numbers, voicemail, and call forwarding, as well as the need to coordinate telephony with internet connectivity and local network configuration to maintain voice quality.
Compared to generic internet or over-the-top calling tools, business-focused providers like DialPlan typically integrate more directly with physical handsets, office LANs, and existing business numbers, while also managing carrier relationships and regulatory requirements associated with telephony services.
From a technical perspective, DialPlan’s services sit within enterprise communications architecture alongside networking, security, and collaboration platforms, often interfacing with routers, firewalls, and Quality of Service (QoS) configurations to ensure that voice traffic is prioritised and that IP-based calling meets business reliability expectations.
For directory and marketplace classification, DialPlan fits within business communications and connectivity services, with solution areas that include hosted and IP telephony (unified communications), business internet and data services (connectivity), and managed support for telephony infrastructure (IT and communications managed services).
Our description of DialPlan. Updated February 2026.
