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Who is Broadsmart?
Broadsmart is a communications service provider that delivers hosted Voice Over Internet Protocol (VoIP), unified communications, and related managed network services for business and enterprise customers.
- Cloud-based business VoIP and hosted PBX services (unified communications)
- Enterprise voice, conferencing, and collaboration solutions for distributed workforces (collaboration)
- Managed network and connectivity services to support IP-based communications (network services)
- Provisioning, migration, and lifecycle management for cloud communications deployments (managed services)
- Support for multi-site and multi-location organizations with centralized administration (IT operations)
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More About Broadsmart
Broadsmart focuses on IP-based business communications delivered as managed and hosted services, targeting organizations that prefer cloud-delivered voice and collaboration instead of premises-based PBX systems. Its offerings are positioned for enterprises, mid-sized businesses, and multi-location organizations that require centralized control over telephony, conferencing, and collaboration with relatively consistent user experiences across sites.
The company’s core services revolve around hosted VoIP and hosted PBX (unified communications), where voice calling, extensions, and related telephony functions are delivered from Broadsmart’s infrastructure over IP networks. These solutions typically use Session Initiation Protocol (SIP) (Session Initiation Protocol) for signaling and Real-time Transport Protocol (RTP) (Real-time Transport Protocol) for media transport, aligning with standard enterprise VoIP architectures. Customers connect to Broadsmart’s services over managed IP connectivity or compatible internet links, with Quality of Service (QoS) features and bandwidth planning used to support voice traffic.
In addition to telephony, Broadsmart offers conferencing and collaboration capabilities (collaboration), supporting voice conferences and other meeting functions that integrate with the hosted voice platform. This positions its portfolio in the same broad category as cloud communications and unified communications as a service (UCaaS), where users access calling, conferencing, and related features through IP phones, softphones, or integrated clients. The service model is subscription-based, with features and capacity tailored per user or per site.
Broadsmart also provides managed network and connectivity services (network services) that underpin its voice and collaboration offerings. This can include provisioning circuits, configuring customer edge devices, and managing routing and QoS policies so that real-time applications operate within specified performance parameters. By bundling connectivity with voice, the company offers a single-point arrangement for enterprises that do not want to coordinate multiple providers for telephony and network services.
For enterprise and institutional environments, Broadsmart’s role is to function as a cloud communications provider with associated managed services, including onboarding, migration from legacy PBX or key systems, and ongoing monitoring and support (managed services). Centralized administration portals typically allow IT teams to manage users, numbers, and features across multiple locations, which aligns with common enterprise requirements for governance and standardization across branches or remote offices.
Within an enterprise IT directory or marketplace taxonomy, Broadsmart can be categorized under cloud communications, hosted VoIP and PBX (unified communications), conferencing and collaboration services (collaboration), and managed network and connectivity services (network services). Its offerings align with organizations seeking IP-based voice and collaboration with managed connectivity and operational support, rather than building and operating their own on-premises (on-prem) telephony infrastructure.
Our description of Broadsmart. Updated December 2025.
