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AI Operating System for Customer Experience

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  • 27 related topics
Human View Machine View

Human View is the company as people read it. Machine View is exactly what an AI agent receives.

This is the page you're already on. The Human View toggle above shows it in full.

This is exactly what an AI agent receives. The same record, as JSON-LD, below.

Use this record in your app or agent

CLI 
di get-company --uuid 6d1d8b2a-96eb-43d6-b92a-b349892799d7
REST 
GET https://api.decisioninsights.ai/api/public/v1/companies/6d1d8b2a-96eb-43d6-b92a-b349892799d7
Test via MCP 
curl -X POST https://mcp.decisioninsights.ai/api/mcp-public \
  -H "content-type: application/json" \
  -H "accept: application/json, text/event-stream" \
  -d '{"id":1,"jsonrpc":"2.0","method":"tools/call","params":{"arguments":{"uuid":"6d1d8b2a-96eb-43d6-b92a-b349892799d7"},"name":"di_get_company"}}'

Connect your agent over MCP REST API and CLI docs

A green key on the record, left, is one Decision Insights added. It doesn't exist on the company's site or in a wire feed. The same key labels its row on the right, so you can match them directly. More on how DI enriches a record.

The record

This is what the machine sees: the exact JSON-LD an agent receives for this listing.

Organization 
{
  "@context": "https://schema.org",
  "@id": "https://decisioninsights.ai/registry/ai-operating-system-for-customer-experience/#organization",
  "@type": "Organization",
  "additionalProperty": [
    {
      "@type": "PropertyValue",
      "name": "Related organizations",
      "propertyID": "https://decisioninsights.ai/ns#relatedOrganizations",
      "value": [
        {
          "@id": "https://decisioninsights.ai/registry/sierra/#organization",
          "@type": "Organization",
          "mainEntityOfPage": "https://decisioninsights.ai/registry/sierra/",
          "name": "Sierra Technologies, Inc."
        },
        {
          "@id": "https://decisioninsights.ai/registry/hammerhead-ai/#organization",
          "@type": "Organization",
          "mainEntityOfPage": "https://decisioninsights.ai/registry/hammerhead-ai/",
          "name": "Hammerhead AI"
        },
        {
          "@id": "https://decisioninsights.ai/registry/guise-ai/#organization",
          "@type": "Organization",
          "mainEntityOfPage": "https://decisioninsights.ai/registry/guise-ai/",
          "name": "Guise AI"
        },
        {
          "@id": "https://decisioninsights.ai/registry/loni/#organization",
          "@type": "Organization",
          "mainEntityOfPage": "https://decisioninsights.ai/registry/loni/",
          "name": "LONI"
        },
        {
          "@id": "https://decisioninsights.ai/registry/stelia-2/stelia/#organization",
          "@type": "Organization",
          "mainEntityOfPage": "https://decisioninsights.ai/registry/stelia-2/stelia/",
          "name": "Stelia"
        },
        {
          "@id": "https://decisioninsights.ai/registry/sumo-logic/factor-chain/#organization",
          "@type": "Organization",
          "mainEntityOfPage": "https://decisioninsights.ai/registry/sumo-logic/factor-chain/",
          "name": "Factor Chain"
        },
        {
          "@id": "https://decisioninsights.ai/registry/airia/#organization",
          "@type": "Organization",
          "mainEntityOfPage": "https://decisioninsights.ai/registry/airia/",
          "name": "Airia"
        },
        {
          "@id": "https://decisioninsights.ai/registry/syna.01.ai/#organization",
          "@type": "Organization",
          "mainEntityOfPage": "https://decisioninsights.ai/registry/syna.01.ai/",
          "name": "Syna.01.Ai"
        }
      ]
    },
    {
      "@type": "PropertyValue",
      "name": "Segment",
      "value": "Information Technology / Software \u0026 Services / Software / CRM Software"
    }
  ],
  "description": "AI Operating System for Customer Experience is a platform that orchestrates AI agents and data to manage customer interactions.",
  "keywords": [
    "Access Control",
    "AI Agents",
    "AI-Driven",
    "AI Platform",
    "Application",
    "Automation",
    "Cloud Infrastructure",
    "Compliance",
    "Components",
    "Data",
    "Data Governance",
    "Data Residency",
    "Enterprise",
    "IT Governance",
    "Language Models",
    "Latency",
    "Monitoring",
    "OAuth 2.0",
    "Observability",
    "Operating System",
    "Orchestration",
    "Orchestration Layer",
    "Services",
    "Software",
    "Standards",
    "System of Record",
    "Webhook",
    "Workflow Automation"
  ],
  "knowsAbout": [
    {
      "@id": "https://decisioninsights.ai/term/access-control/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/access-control/",
      "name": "Access Control"
    },
    {
      "@id": "https://decisioninsights.ai/term/ai-agents/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/ai-agents/",
      "name": "AI Agents"
    },
    {
      "@id": "https://decisioninsights.ai/term/ai-driven/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/ai-driven/",
      "name": "AI-Driven"
    },
    {
      "@id": "https://decisioninsights.ai/term/ai-platform/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/ai-platform/",
      "name": "AI Platform"
    },
    {
      "@id": "https://decisioninsights.ai/term/application/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/application/",
      "name": "Application"
    },
    {
      "@id": "https://decisioninsights.ai/term/automation/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/automation/",
      "name": "Automation"
    },
    {
      "@id": "https://decisioninsights.ai/term/cloud-infrastructure/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/cloud-infrastructure/",
      "name": "Cloud Infrastructure"
    },
    {
      "@id": "https://decisioninsights.ai/term/compliance/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/compliance/",
      "name": "Compliance"
    },
    {
      "@id": "https://decisioninsights.ai/term/components/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/components/",
      "name": "Components"
    },
    {
      "@id": "https://decisioninsights.ai/term/data-governance/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/data-governance/",
      "name": "Data Governance"
    },
    {
      "@id": "https://decisioninsights.ai/term/data-residency/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/data-residency/",
      "name": "Data Residency"
    },
    {
      "@id": "https://decisioninsights.ai/term/enterprise/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/enterprise/",
      "name": "Enterprise"
    },
    {
      "@id": "https://decisioninsights.ai/term/it-governance/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/it-governance/",
      "name": "IT Governance"
    },
    {
      "@id": "https://decisioninsights.ai/term/language-models/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/language-models/",
      "name": "Language Models"
    },
    {
      "@id": "https://decisioninsights.ai/term/latency/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/latency/",
      "name": "Latency"
    },
    {
      "@id": "https://decisioninsights.ai/term/monitoring/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/monitoring/",
      "name": "Monitoring"
    },
    {
      "@id": "https://decisioninsights.ai/term/oauth-2.0/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/oauth-2.0/",
      "name": "OAuth 2.0"
    },
    {
      "@id": "https://decisioninsights.ai/term/observability/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/observability/",
      "name": "Observability"
    },
    {
      "@id": "https://decisioninsights.ai/term/operating-system/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/operating-system/",
      "name": "Operating System"
    },
    {
      "@id": "https://decisioninsights.ai/term/orchestration/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/orchestration/",
      "name": "Orchestration"
    },
    {
      "@id": "https://decisioninsights.ai/term/orchestration-layer/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/orchestration-layer/",
      "name": "Orchestration Layer"
    },
    {
      "@id": "https://decisioninsights.ai/term/services/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/services/",
      "name": "Services"
    },
    {
      "@id": "https://decisioninsights.ai/term/software/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/software/",
      "name": "Software"
    },
    {
      "@id": "https://decisioninsights.ai/term/standards/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/standards/",
      "name": "Standards"
    },
    {
      "@id": "https://decisioninsights.ai/term/system-of-record-sor/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/system-of-record-sor/",
      "name": "System of Record"
    },
    {
      "@id": "https://decisioninsights.ai/term/webhook/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/webhook/",
      "name": "Webhook"
    },
    {
      "@id": "https://decisioninsights.ai/term/workflow-automation/#definedterm",
      "@type": "DefinedTerm",
      "mainEntityOfPage": "https://decisioninsights.ai/term/workflow-automation/",
      "name": "Workflow Automation"
    }
  ],
  "logo": {
    "@type": "ImageObject",
    "url": "https://img.logo.dev/cresta.com?token=pk_CZeihPN_TrqRBIQ1KAv4yQ"
  },
  "mainEntityOfPage": "https://decisioninsights.ai/registry/ai-operating-system-for-customer-experience/",
  "name": "AI Operating System for Customer Experience"
}
WebSite 
{
  "@context": "https://schema.org",
  "@id": "https://decisioninsights.ai/#website",
  "@type": "WebSite",
  "name": "Decision Insights",
  "potentialAction": {
    "@type": "SearchAction",
    "target": {
      "@type": "EntryPoint",
      "urlTemplate": "https://decisioninsights.ai/search/?q={search_term_string}\u0026submit=1"
    }
  },
  "publisher": {
    "@id": "https://decisioninsights.ai/#organization"
  },
  "url": "https://decisioninsights.ai"
}
Organization 
{
  "@context": "https://schema.org",
  "@id": "https://decisioninsights.ai/#organization",
  "@type": "Organization",
  "contactPoint": {
    "@type": "ContactPoint",
    "contactType": "customer support",
    "email": "[email protected]"
  },
  "description": "Decision Insights is a Registry of technology companies, open source projects, and industry terms, built for people and for AI agents that need sourced, structured information.",
  "logo": {
    "@type": "ImageObject",
    "url": "https://wiretap-cdn-assets.nyc3.cdn.digitaloceanspaces.com/decision-insights/[email protected]"
  },
  "name": "Decision Insights",
  "parentOrganization": {
    "@type": "Organization",
    "name": "Wiretap Labs",
    "sameAs": [
      "https://www.linkedin.com/company/wiretap-labs",
      "https://www.crunchbase.com/organization/wiretap-labs"
    ],
    "url": "https://wiretaplabs.com"
  },
  "publishingPrinciples": "https://decisioninsights.ai/standards/",
  "sameAs": [
    "https://www.linkedin.com/company/decisioninsights"
  ],
  "url": "https://decisioninsights.ai"
}
BreadcrumbList 
{
  "@context": "https://schema.org",
  "@type": "BreadcrumbList",
  "itemListElement": [
    {
      "@type": "ListItem",
      "item": "https://decisioninsights.ai",
      "name": "Decision Insights",
      "position": 1
    },
    {
      "@type": "ListItem",
      "item": "https://decisioninsights.ai/registry/",
      "name": "Registry",
      "position": 2
    },
    {
      "@type": "ListItem",
      "item": "https://decisioninsights.ai/registry/ai-operating-system-for-customer-experience/",
      "name": "AI Operating System for Customer Experience",
      "position": 3
    }
  ]
}
ProfilePage 
{
  "@context": "https://schema.org",
  "@id": "https://decisioninsights.ai/registry/ai-operating-system-for-customer-experience/",
  "@type": "ProfilePage",
  "dateModified": "2026-10-24T10:22:10Z",
  "isPartOf": {
    "@id": "https://decisioninsights.ai/#website"
  },
  "mainEntity": {
    "@id": "https://decisioninsights.ai/registry/ai-operating-system-for-customer-experience/#organization"
  },
  "sdDatePublished": "2026-10-24",
  "sdPublisher": {
    "@id": "https://decisioninsights.ai/#organization"
  },
  "url": "https://decisioninsights.ai/registry/ai-operating-system-for-customer-experience/"
}
What we add

Topic graph

A wire service tags a release with a category, once. It doesn't maintain a durable graph over time. We connect them to a topic graph an agent can query.

Access Control https://decisioninsights.ai/term/access-control/ AI Agents https://decisioninsights.ai/term/ai-agents/ AI-Driven https://decisioninsights.ai/term/ai-driven/ and 24 more

Counted facts

Counted facts, including the peer companies this record publishes as Related organizations. That set is built from this organization's own topic profile over the listed directory and excludes its parent and subsidiaries. It is not a curated competitor list.

Related organizations Sierra Technologies, Inc., Hammerhead AI, Guise AI, LONI, Stelia, Factor Chain, Airia, Syna.01.Ai

Industry classification

No company publishes a structured, queryable industry classification on its own site -- we track and verify it.

Segment Information Technology / Software & Services / Software / CRM Software