Acuity Unified Communications: Listing, products and coverage

Q: Who is Acuity Unified Communications?

Acuity Unified Communications provides cloud-based business telephony, contact center, and managed communications services for enterprises.

Q: What does Acuity Unified Communications compete in?

Acuity Unified Communications competes in: Telecommunication Services / Diversified Telecommunication Services / Integrated Telecommunication Services.

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Who is Acuity Unified Communications?

Acuity Unified Communications is a provider of business communications and collaboration services focused on cloud-based voice, contact center, and related managed solutions for enterprises and organizations.

Cloud-hosted business telephony and unified communications services (UCaaS)
Contact center and customer interaction solutions
Session Initiation Protocol (SIP) trunking and voice connectivity services
Managed services and support for voice and collaboration environments
Consulting and deployment services for enterprise communications architectures

More About Acuity Unified Communications

Acuity Unified Communications focuses on enterprise and organizational communications, offering cloud-based voice and collaboration services that align with unified communications as a service (UCaaS) architectures. Its portfolio centers on hosted telephony, contact center capabilities, and SIP-based connectivity, with services designed to interoperate with existing enterprise networks and IP-based infrastructure. The company positions its offerings to support organizations seeking to transition from legacy PBX and TDM systems to IP voice, cloud-hosted call control, and integrated collaboration tools.

Within enterprise environments, Acuity Unified Communications’ services are typically deployed as multi-tenant or dedicated cloud instances, accessed over secure IP connections, and integrated with Customer Premises Equipment (CPE) such as IP phones, softphones, routers, and session border controllers. Voice services generally rely on the SIP for call setup and management, with media transport commonly using Real-time Transport Protocol (RTP) over IP networks. These services can be configured to support direct inward dialing, call routing policies, hunt groups, auto-attendants, voicemail, and related call control features that are standard in business telephony.

For customer engagement, Acuity Unified Communications provides contact center and customer interaction capabilities that map to the contact center as a service (CCaaS) category. These solutions typically include call queuing, skills-based routing, interactive voice response (IVR), basic reporting, and integration options with customer service workflows. In many enterprise deployments, such services are integrated with CRM platforms or ticketing systems via APIs or standardized connectors, enabling routing decisions and context sharing based on customer data.

On the connectivity side, the organization offers SIP trunking services that replace or supplement traditional PRI or analog trunks. These SIP trunks are used to connect enterprise PBXs, IP-PBXs, or cloud call control platforms to the public switched telephone network (PSTN). Session border controllers and Quality of Service (QoS) mechanisms in customer or carrier networks are typically used to secure and prioritize voice traffic. This places Acuity Unified Communications within marketplace categories such as enterprise voice connectivity, Unified Communications as a Service (UCAAS), and CCaaS.

Acuity Unified Communications also provides managed services and consulting to design, deploy, and support these communication environments. This can include configuration of dial plans, number management, migration planning from legacy systems, and ongoing monitoring and support. For enterprise technical stakeholders, the company’s offerings are relevant where standardized SIP-based voice, cloud-hosted call control, and managed contact center functionality are required as part of broader IT and network architectures, whether for headquarters, branch offices, or distributed and remote workforces.

Our description of Acuity Unified Communications. Updated December 2025.

Market segments

Telecommunication Services / Diversified Telecommunication Services / Integrated Telecommunication Services

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Company details

Headquarters: United Kingdom

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Website acuityuc.com
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Facebook facebook.com/acuityuc

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