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Who is 118 712?
118 712 is a French directory assistance and information service that provides telephone and online access to contact details for businesses and individuals.
- Directory assistance for French residential and business phone numbers.
- Online search portal for businesses, services, and contact information.
- Support for locating nearby service providers based on category and location.
- Provision of contact details and practical information such as addresses and opening hours.
- Telephone-based assistance for users who prefer or require human-operated search support.
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More About 118 712
118 712 operates as a directory assistance and information service focused on connecting users with contact details for individuals and businesses in France. It offers a combination of telephone-based assistance and online lookup, allowing users to obtain phone numbers, addresses, and related information for a wide range of categories, from local services to national enterprises. The service is structured to support both occasional consumer use and recurring needs within organizations that require quick access to up-to-date contact data.
From an enterprise and institutional perspective, 118 712 functions as an external directory and information resource that can complement internal contact databases and customer relationship management workflows. Call center agents, field service teams, and administrative staff can use the service to verify or obtain contact details when internal records are incomplete. The online interface typically centers on search fields for business names, activity types, or locations, aligning with common patterns used in business directories and local search platforms (local search / directory services).
The core architecture of services like 118 712 generally relies on structured directory databases, indexing engines, and query interfaces optimized for name, category, and geolocation-based lookups. While specific implementation details are proprietary, such services typically integrate telephony platforms for voice access, web technologies for browser-based search, and data management processes for updating and validating listings. Location-aware search supports use cases such as identifying nearby service providers, which is relevant for logistics, maintenance, and customer support teams.
In comparison to generic web search engines, a directory assistance service focuses on structured, contact-oriented records rather than broad, unstructured web content. For enterprises, this yields targeted access to phone numbers and postal addresses without the noise of general web results. The human-operated assistance channel can also support users who require guided search, for example when they know only partial information about the desired contact or business category.
Within a marketplace or IT taxonomy, 118 712 aligns with categories such as communications services, directory assistance, and local business search (directory services / local search). Its offerings are relevant wherever staff need reliable access to external contact information, including customer service operations, scheduling and dispatch, and supplier outreach. By providing both telephone and web-based access, the service addresses different usage contexts, from desk-based research to on-the-move queries from mobile devices.
Our description of 118 712. Updated December 2025.
